Value Vets

"I am extremely disappointed with the service I received from the vet at the Dyas road branch. I had brought my Bengal cat Muezza in due to him not eating anything for a day or two. He also didn’t seem himself and was very quiet. The reception was fine as was the receptionist. When I walked in to the assessment room with the vet, I feel his behaviour, professionalism and conduct was unacceptable. I would have made a formal complaint or even spoke up within the room however just wanted my cat to be seen too as he obviously was not well. The vet tried to pull my cat out of his carrier, and throughout was very very aggressive when handling my cat. Get stated, he is aggressive so you should get him out. Our Bengal is a 9 year old family pet who is trusted and loved around our 2 month old baby and children . He is in no way aggressive. He then nan handled the cat, and gave him some injections and done his temperature. He then gave the cat some antibiotics and another injection. When I went to the till I was astounded at the costs. Nobody had informed me what the injections where and how much they would cost/l. The receptionist just put some medicine in the box without explaining how to administer medicine to my pet. I had to ask her this and she then explained. Customer service is such an important part of a business, it’s what brings people back again. I’m sorry to say the customer service and treatment of my animal was disgusting and unacceptable and I would most definitely recommend some training for your vet on his people skills and treatment of animals ."

"Excellent service ,got seen same day for my dog"

"The kingstanding branch is awesome. Quick, friend staff. Very clean too. Unlike the New hall branch."

"Can't recommend this vets enough. The staff were amazing and kind when dealing with the death of my cat recently who was sadly found by a member of public and taken to this vets. From the initial phone call to collecting my cat the staff showed such care and compassion. I also recieved a sympathy card days later in the post with a paw print of my cat which ment so much to me. Thank you to all the staff at dyas vets for being so kind and caring."

"Great experience but not very easy to find on the chester road sign is not very noticeable, you look for a vets and it's a big White House among the other white houses that people live in."