YourVets Smethwick

"Great care, excellent customer service and advice given. The reception team are so polite and friendly. The vets are very professional and can tell they love their job and our little fur babies. I would and do highly recommend this vets. Patch the beagle is well looked after here and like to get to know other dogs also likes to say hello to all they friendly staff. Thank you all for what you have done and are still doing."

"I have 3 dogs registered at this vets and won't be taking them back. Granted we were running late for our appointment as our Newborn baby was restless, but I called to let them know to which they said it was fine. Got to the vets to a rude receptionist stating we could no longer be seen even though there was not 1 person in the waiting room or waiting to be seen. My dog is a Boston Terrier so has a short snout & has had an allergic reaxtion to which she was struggling to breat but thats no concern to your vets apparenty. Zero help from the receptionist who didn't even attempt to speak to a vet or Vet nurse to see if they could see us just a straight no a tough attitude!!!!"

"Surface level nice however I changed address (I told them I was moving and nobody took my new address) and had an outstanding payment which eventually got sent to a debt collection because I was not responding. The collections company emailed me 10 days before the payment deadline demanding £200… This all happened around the death of my 8 month old kitten and the insurance company the vet recommended kept messing me around. I received no compensation from the insurer yet the practice keep insisting this. I think all our wires got crossed. Safe to stay I will not be registering here again as next time they might sue me like Amber Heard did Johnny Depp for defamation. Staff are friendly and helpful but poor organisation and practice management. Do your research folks when you move to an area and you're looking for good veterinary care for your cats and dogs and not a conveyor belt service."

"IF YOU VALUE YOUR PET'S LIFE, DON'T USE THIS PRACTICE. It is now exactly a year since we lost our much loved cat to these people, and we still miss him terribly. They may be able to handle small things such as flea treatment etc.; but they are totally useless when presented with an emergency, and will leave your pet for hours on end without the necessary treatment. They even charged us over £1000 for the privilege, which they have totally refused to refund; but this is a small matter when compared to the loss of his life. The complaints procedure was an utter whitewash."

"I couldn't get the £5 neutering voucher in time for my 2 male cats to be seen. So this meant that I had to pay money for each of them that I didn't have. I was in an emergency crisis at the time. They were very helpful. They managed to speak to Animal House, explained my situation and Animal House ended up paying for the procedure. I was losing all hope but YourVets restored it for me. Thanks again guys! Would recommend this place to anyone. Clean, neat, tidy, lots of flyers and leaflets available with loads of helpful info. Staff are very friendly and professional and truly do care about the welfare of the animals brought in to them"