ODEON Luxe Swiss Cottage 96 Finchley Road, London NW3 5EL

"Best quality-price movie theatre in NW. The Swiss Cottage area can a little dodgy at times, especially late at night. Great reclining chairs, very average and pricey popcorn (served cold)"

"For the first time visiting the cinema, it wasn’t what I expected, the staff immediately came up and asked if we had tickets already and scanned them. It wasn’t very busy but that could be because of the time of the movie and day. The screen size of screen 4 was not the biggest but it was ok. They didn’t close the door and at what point you could hear music outside and the light was coming inside the room."

"Wow we have just had such wonderful customer service by a member of their team I hope I get her name right but it was Ludivica. All I can say is that she could see I was in a situation and she really did her best to help create a special day for my sisters birthday. It was real customer service because she cared, she was knowledgeable, friendly, and very patient. Thank you, The cinema is also really lovely and the seats are so comfortable."

"Great cinema venue- they have reclining seats and a selection of snacks. The nachos are fantastic. I’ve signed up to the unlimited pass after visiting here a few times as I really enjoyed myself."

"The chairs and tables were dirty with crumbs and dried ketchup stains. The screen was fully booked so we couldn't change seats and had to ask a cinema assistant to adequately clean the area. Whilst cleaning, he said he had been in dirtier airline seats - as if to say we should be grateful. Considering this is the "Luxe" experience and almost £20 per ticket, it was worse than sitting in a regular cinema screen. The Vue luxury screen are far better!"