Elliott James - Prime Residential 165 High Road, Loughton IG10 4LF

"I am absolutely delighted with the superb service provided by Elliott James, in achieving our sale. From the very first contact they showed care, consideration and an excellent understanding of the local property market. The fact that I live over 200 miles away from the property in question did not pose any difficulty whatsoever. It has been a real pleasure to deal with Heidi and Freddy, ably assisted by Daniel, in the team at Elliott James. Everyone is fully informed, so if one person was unavailable, I was still kept fully updated by a colleague. Every message left, was reliably passed on. Nothing was ever too much trouble. Given my distance from the property they often made special arrangements, above and beyond, to help facilitate progress. Each staff member was always polite, and thoroughly professional. All my dealings were handled in a very efficient, informed, and timely manner. I can thoroughly recommend Elliott James as a truly excellent Estate Agent."

"I cannot recommend Elliot James enough - their guidance and support as an Estate Agents was exemplary. From the moment we viewed properties with Freddy, it was clear he had a wealth of expertise and was more than willing to give us his time to discuss in depth - something we were very grateful for. Freddy went above and beyond in supporting us not only with our purchase but in keeping the whole chain moving, we are so grateful for his dedication and his pro-active attitude. The professionalism, empathy and warmth shown by all staff at Elliot James really was outstanding, I whole heartedly recommend using them as your Estate Agents."

"We had a very long drawn out purchase of a house sold by Elliot James. From start to finish Freddy Cassford was superb to work with. Even though he was not our selling agent, he gave us the same excellent service as buyers. From his kind professional manner at our viewings, to his responsive and dedicated work from the offer all the way through to completion, he was a shining light through a frustrating 6 month period of simultaneously selling and buying our houses. Even in his absence, his colleagues Heidi and Jake were always on hand to help."

"Elliot James were nothing short of exceptional from the end to end process of selling my flat. Freddy was our point guard on what happened to be a very technically challenging transaction. Freddy went above and beyond taking time to understand some quite niche legal points (think deeds of variation, indemnities, affidavits etc.) and guided both sides smoothly across the line in a very skillful manner. Further, Freddy is incredibly pro-active, has excellent relationship management skills and is a calming presence. My wife and I are very happy customers. On top of this we were also able to benefit from the significant amount of experience and expertise Heidi brings to Elliot James and Heidi's exemplary customer service. I was always aware of Elliot James' excellent reputation and having now gone through a property transaction with these guys we will be recommending their services to all our friends and family going forward."

"Buying a new place can be challenging as I’ve just experienced, taking over 7 months, encountering various problems and dealing with poor service from the solicitor. Elliott James is the agency used by the vendor and I am glad they chose a great one. Excellent and professional service from start to end, it’s very pleasant to work with Freddy who is confident, communicative, efficient and responsible, someone I can count on driving the transaction. Heidi has also been very helpful and capable, tackling some difficult issues in my case. Having also interacted with other colleague like Jack, I can tell how collaboratively they work as a team. Best estate agency I’ve came across."