James Alexander

"I’ve known Ken, Caroline, Jack and Kelly since 2006 when I first bought an investment flat in Norbury via James Alexander’s. Their professional, objective, unhurried, helpful and friendly advice and their impeccable management of the property throughout the years has been invaluable. Obviously, in that length of time problems of various sorts arise, but they’ve all been handled quickly and efficiently. They get repairs done rapidly by competent tradesmen (and at a fair price)to keep tenants happy. I really can’t praise the office enough. I don’t think you’ll get better service in London – you certainly won’t from the big chains. Ken Hume and co. are a rarity. When you come to sell you won’t get unrealistic valuations from a 12-year-old in a call centre miles away designed to reel you in – just an honest appraisal based of the current market in Norbury and the surrounding areas they know so well. We have just completed on the sale of the flat. It was a difficult process legally and took a long time to get through – all for reasons that had nothing to do with Alexander’s. They kept us informed throughout and, possibly more importantly, kept the purchasers on side when exasperation could have set in. I’m deeply grateful to Ken and his team. Go and have a chat with them – even if you’re just starting to think about buying or renting in the area. You won’t be sorry."

"We successfully bought our house in Norbury through James Alexander back in 1996 so decided to sell it this year through the same agent. They helped us negotiate our way through all the hurdles associated with the move, of which there were many! Can recommend them as a competent team with thorough market knowledge and expertise."

"Caroline and the team went out of their way to be warm, friendly and helpful throughout the process of buying our property. Communication was great and we received regular updates on how the sale was progressing. They even gave us tips on how to sell our house although it was (unfortunately) listed with a larger more corporate estate agent. If I ever move again, I would definitely choose James Alexander to sell our house. I regret choosing and being locked down by a larger estate agency as they promised the world and under-delivered. Caroline was very friendly and efficient and we always felt we were in good hands with her. Thanks very much!"

"We used them when we bought the house almost 5 years ago and were very happy to use them again this time! We worked mostly with Caroline although with some input from Ewa and Ken - they were very good at keeping things moving, representing our interests and being very clear about the whole process (as this was only our second sale/purchase and we appreciated the guidance). Would fully recommend!"

"From their first visit to the house the staff at James Alexander have been a delight to work with. Their initial estimate felt realistic and was backed up by actual sale prices. Photos were excellent and the selling price was cleverly worded as 'offers over'. Within 2 days of going on the market we had 10 viewings and 6 offers, most of them considerably above the named price. The subsequent sale to the highest bidder moved smoothly to exchange and completion. Staff were both friendly and efficient, if one was away another member of staff was always available to clear up queries. Highly recommended."