Atlas Property Letting & Services Ltd 51 The Grove, London W5 5DX

"I have been renting from Atlas Property for the past 17 years with my family. Over the years I have learnt to know the team and have only to praise them all. Starting from my Landlord Nicos, Property Manager Katerina, Alia, Maintenance Team etc. They are all professionals in every way. Nicos, Katerina, Alia- very kind, understanding, caring, welcoming, always happy to help. Maintenance Team- Very quick to response, always polite, friendly, professional and no job was too big for them. Absolutely fantastic team and Atlas should be very proud of having such a great team!!! Being a tenant for 17 years it gave me a great experience, great customer service, great support. I wish them all the best and keep up with the fantastic job you do. I appreciate all your support and help over the years. Special thank you to Katerina for being understanding, supportive and helpful."

"I will keep this brief: Poor customer service The room I viewed, is not the room I was given. By this time contract was signed and money transfered. My rent is inclusive of bills. Atlas claim I contacted Thames Water and transfered the water account on my name for a 7 bed property. Obviously won't own up to their own mistake or even try to resolve it. This is still ongoing for me to resolve myself. I was told I would be sharing with 7 other people. Actual fact, 11 other people. Which apparently they did not know how may people occupied the house. I have an ensuite room. If you are are 5ft or shorter you can shower, otherwise you will have to take baths. I viewed a room double the size of mine, full length wardrobes and no slanted attic windows. I got the opposite. Landlord has refused to reduce my rent due to their own failures. They have agreed to release me early from my 12 month lease. However the stress of finding a place to live and further moving costs... I will have to adjust and make do until I can find time and money to find another place to live, pack and move AGAIN. Also need to resolve the Thames Water bill which had now effected my credit rating. Atlas have no empathy, they just want the rent money. My home should be my sanctuary.. and all I have had is headache and stress. You have to fight for an engineer to attend to a breakdown... like I said very poor customer service... the list goes on...."

"I have been happily renting property with Atlas for 7 years with my family. Property and services was very good. I would like thank you to Katerina and Landlord Mr Nicos who helped us a lot and we really appreciate it. I would recommend this agency for sure to other people. Helena"

"I have been renting with Atlas properties for over 5 years. Such a great team, very professional, always helpful. Aliya was the one who was helping me a lot and she did a great job to make things sorted easier and fast. Thanks for everyone and good luck."

"I have been staying at one of Atlas managed property for over 2 years now and the whole experience has been pleasant. In this wide web of rental market in London, Atlas is a hidden gem where not just they manage the properties to the highest standards but also take care of any service requests. Aida our property manager is very attentive and perhaps the biggest reason I continue to be here. She is very hard working and her attention to detail is par none. Even during the difficult covid times, her responsiveness was surprisingly quick and making sure of the tenants well-being is well adhered to. She liaises very well with other teams at work and is an excellent brand ambassador for Atlas. Thank you Aida and Atlas team."