Castle & Crystal Credit Union
25 New Street, West Midlands, United Kingdom
About Castle & Crystal Credit Union
Welcome to Castle & Crystal Credit Union, located at 25 New St in the heart of Dudley, United Kingdom. As a trusted institution in the financial industry, we offer a wide range of services catered to meet the diverse financial needs of individuals and businesses.
As a credit union, our mission is centered around improving the financial well-being of our members through accessible, affordable and socially responsible services. Our team of professional and friendly staff are dedicated to delivering personalized solutions to each of our clients while upholding our commitment to ethical banking practices.
At Castle & Crystal Credit Union, we understand the importance of financial stability, which is why we offer a range of products and services to help you manage your finances with ease. Our services include savings accounts, loans, mortgages, insurance, and investment products. We understand that each of our customers has unique financial needs, which is why we offer tailored solutions that are designed to meet your specific requirements.
Our location on New St in Dudley makes us easily accessible to both locals and visitors. Whether you're looking to open a savings account or take out a loan, our team is always ready to assist you. You can visit our branch or contact us through our website or phone, and our team will be happy to answer any of your queries.
In summary, Castle & Crystal Credit Union is your go-to institution for all your financial needs. We pride ourselves on our trusted reputation in the industry and our commitment to providing accessible and affordable solutions. So, visit us at 25 New St, Dudley DY1 1LT or browse our website to learn more about our services.
Photos of Castle & Crystal Credit Union
25 New St, Dudley DY1 1LT, United Kingdom
Opening hours of Castle & Crystal Credit Union
Monday:
09:30 - 15:30
Tuesday:
09:30 - 15:30
Wednesday:
09:30 - 15:30
Thursday:
09:30 - 15:30
Friday:
09:30 - 15:30
Saturday:
Day off
Sunday:
Day off
Reviews of Castle & Crystal Credit Union
"Smooth process with Rachna,and very friendly in emails as had a bit of an issue but lovely Rachna solved it quickly,highly recommended."
"I have been calling them for over 2 hours on a wednesday morning, no-one answers the phone. I just get a voice mail saying to leave a message. They used to be very efficient but are appalling now I think they have cut down on staff. Also the latest staff member I spoke to yesterday didn't have a clue and I had to repeat myself 3 times for everything I said. Please employ reasonable staff. Not answering the phone, working part time hours 9 - 3:30 and not having experienced members of staff is really not a good mix."
"Spoken with a wonderful and such friendly lady this morning her names Jackie. She had so much time for myself and my questions, couldn't assist enough. Thanks for being such a positive and lovely lady. James"
"Applied for consolidation loan to pay off all my debts, I earn more money now- so thought I’d be excepted, loan declined due to balance on credit file & I the fact I don’t earn enough? So why do they bother offering consolidation loans if they decline you based on the credit you are wanting to consolidate? Sent numerous emails wanting further updates on my loan, as challenged this and STILL waiting for a response, no one picks up the phone at the office either! Very stressful, and frustrating"
"Had two very positive experiences with Castle and Crystal. Very helpful for those on low incomes or benefits. Great team, very professional and polite. Sometimes they do experience delays in responding but they are always rectified. I will continue to bring my custom here."
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