Accommodation London

"Worst place I have ever been in. The accommodation is dirty, they divided the house in 11 flats (and the sound isolation is terrible) and the common hall is always dirty. The place was terribly furnished (not even a glass to drink), and they lied about how well the flat was furnished in the picture as it missed a lamp, missed chairs, missed a bedtable, etc... The only chair in the flat was a trashy folding chair they probably got in the street ! And this isn't even the worst about it ! The staff is shady and will absolutely try to steal you. They invent fees everywhere (5% charge to pay by bank transfer, but also a 20£ fee when paying by cash, how are we supposed to pay then ?!), 115£ for the checkout ? 5% additional fee if the money is not cleared on their account in the morning of the specific due day... 40 people have to call at the same time between 8:30 and 9:30 on a chosen day to confirm their booking details when they want to leave the flat (which incurs fees of course), and if you can't reach them ? FEES ! You want a lightbulb changed ? 15£ for the service + 5£ for the bulb ! If you pay weekly instead of monthly ? charged ! They invent some bs fees : "Mid-term fees"; "non confirmation of details of deposit return" ???, "smell smoke : 250£" : how the hell do you prove it doesn't ? That's totally subjective ! "additional weekend checkout fee : 20£", "administration charges" everywhere even for things that require no administration at all ! If you call the emergency number for a matter that "they deem not urgent enough" : 50£ ! When they return the deposit, if they do that by bank transfer : 50£ fee "at the sole discretion of the landlord" ! 75£ "paperwork facilitation fee" if you wish to terminate you vacancy earlier ! If you want to terminate your vacancy earlier, you have to : -give a 4-week notice, - pay 75£, -find a new tenant that will stay an "acceptable term to the landlord (6-9 months)" -pay until your next monthly rent -pay an additional week's rent -pay a "facilitation fee" -pay the other BS fees they want to charge you : "midterm fee, contract fee" and so on -pay the "Pre checkout inspection" of 115£ They will find every excuse to steal you, they will not return your deposit in full and you will struggle to get your money back. They never answered emails, never wanted to answer us when we managed to talked to them on the property (kept wanting to leave without answering, being very vague about the checkout and the deposit so as to have an excuse to steal you later on). This place is a joke, avoid it like the plague !"

"If you value your life and sanity please don’t rent there. I stayed there for 6 months, my deliveries were stolen. Dirty toilet and their staff decided on when they want to reply you. Different ways of extorting people for their money especially when they know that you don’t know your rights or maybe you just don’t want issues. The sad part is that they are still running and no one actually has tried anything against them. The landlord is the worse, I repeat please do not rent there. Stay away please stay away. I took me time getting my place because I couldn’t afford it and it’s one my regrets in life. The whole experience is wrong there, I can’t begin to explain it but please don’t rush in there like me because of the price, you will regret it deeply."

"AVOID THIS PLACE!!! We lived there for about two years, at first it seemed alright until we realised that there are so many hidden charges and that you are never paying the amount that was agreed. For example, they ask for a bank transfer fee of 5% of the total and asked for £100 for references which is absolutely illegal. Also, we signed a very dodgy contact which we are asked to return at the end of our tenancy even though we signed two copies. Furthermore, the place was full of dump which you can’t get rid of because the flat was made from very thin and cheap materials. We asked three times to clean the humid areas, but they only brushed it with a cloth and left. Internet is poor. Etc. Only good thing there was Sarah who was the previous manager there. She helped a lot, but when she realised how this company is operating she left. I only recommend this if you want suffer in dump."

"Horrible landlords and pathetic customer service. I lived in one of their studios for a year and I contacted them in March for a contract extension beyond September. They told me that it was still early, and they wouldn’t advertise the studio flat until four weeks prior to the end of my contract, and that in any case I would be given priority over any other bookings. When I asked again two months in advance, they said I could extend my contract at first, but then didn’t reply anymore, so I called and this time they informed me that my flat had already been booked by someone else. After multiple phone calls and emails they confirmed they were not going to do anything to help, so I had to find a new flat with very little notice. They also failed to offer any alternatives upon request. Of course, they did not return the entire amount of the deposit because of some made-up bank transfer fee and other excuses that didn’t make sense. At least I got some of it after having to insist every other day. Their tactic is to tell you the money will arrive in two days every time you ask until you give up. I wouldn’t recommend them to anyone, not even my worst enemies."

"I rented a studio flat for 6 months with them. They prefer you to pay in cash and this is unbelievable. If you want to pay by bank transfer (easy and fast ) you must pay more . Also when I moved out I asked for references to rent my current home and I payed 100£ To have it ( by Law they can’t , but they wrote in the contract ) .I waited for more than 2 weeks as agreed to have my deposit back and they kept money from it never explain to me for what . Trying to charge you for everything. Terrible experience. Do not rent with them . Hope my experience could be helpful for you guys"