Pharmacy First - Southport

"They are so disorganised and sometimes rude. They have also told me they didn't have an order from the doctor, when they did. Also the queuing outside for older people in winter is a bit off. The rules of covid have changed everywhere else, so why are they any different. Used to be a brilliant chemist, don't know what happened. I have moved to a different chemist and very happy, no longer treated like an inconvenience."

"This place is a mess. Fithly floors with months of dust and dirt, and that's just what you can see. Goodness knows what's going on in the back. It's little wonder you can find yourself waiting ages in a queue outside for a regular repeat prescription. There is stock and prescriptions all over the place. Maybe organised chaos, but it looks highly unprofessional. Quite often you can't get through on the phone to check your prescription is ready. Even when it is ready, they still have a 3 person only limit, which means you often end up in a queue. Then today, I couldn't believe my eyes when I attended to collect an acute item at around 9.40am. A girl, around 4 years old was assisting pharmacy staff putting away stock of meds. Granted she was only passing boxes, but this is totally unprofessional and potentially dangerous. It seems her mother, one of the counter staff, may have had childcare issues. Maybe because of the teaching strikes. Regardless, a pharmacy is no place for a child!"

"Not only did the delivery driver deliver to my old address despite having new address, he handed medication for epilepsy to some random workman and I have to now wait to see if they can get the medication back for my son"

"I understand the need for precautions regarding Corona and all that. Unfortunately the system they have in place is not good. With only 3 people to be in at a time and the wait being up to 15 minutes for the meds sometimes, you have many people waiting outside. I spend a total of 35 minutes there, and I was 3rd in the queue outside when I arrived. As I got out there were 4 people in the small entrance and 5 people waiting outside. I believe there must be a better system put in place that protects the staff as well as the custumers that need to cuddle in the entrance to escape the rain."

"Incompetent and unprofessional pharmacy; last time I was there I was told to come back another day to collect my inhaler as they couldn’t be bothered to process it before they closed. Today, after submitting a repeat prescription last Thursday, I walked 25 minutes to be told ‘oh, we don’t have this in today.’ Shuts for an hour at lunchtime, never open at the weekends, and they might be open until 18:15 but they clearly have a last orders policy at 17:30. Will be switching to Boots for future prescriptions."