Rowlands Pharmacy Formby
15 Chapel Lane, Formby, Merseyside, United Kingdom
About Rowlands Pharmacy Formby
Welcome to Rowlands Pharmacy Formby, where we provide excellent pharmaceutical services to the community of Formby and beyond. Located in the heart of the city, we are easily accessible and offer outstanding health care services.
Our establishment is dedicated to ensuring that our customers receive the best care possible. Our experienced pharmacists are always willing to advise you on any health-related issues and to offer recommendations on any medications you may need. We take pride in the fact that our staff are professional, friendly and approachable.
As a pharmacy, we offer a wide range of services that cater to different needs. We provide prescription and over-the-counter drugs, healthcare and beauty products, as well as medical equipment. We believe in putting our customers first, and as such, we offer a timely and reliable medication delivery service.
Our store has been designed to meet the needs of different customers. Whether you need to buy medication or pick up a prescription, we have a well-stocked store. We offer a variety of products and brands, ensuring that we cater to different budgets and preferences.
As a point of interest, we take pride in our community involvement. We work closely with local community groups and other health organizations to ensure that we give back to the community. We are aware of our responsibility to the community, and as such, we are constantly finding ways to improve our services.
We welcome you to Rowlands Pharmacy Formby, where we care for you and your health needs. Come and experience our exceptional services today.
15 Chapel Ln, Formby, Liverpool L37 4DL, United Kingdom
Opening hours of Rowlands Pharmacy Formby
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 13:00
Sunday:
Day off
Reviews of Rowlands Pharmacy Formby
"I have always Rowlands chemist since I returned to Formby nearly ten years ago. The other day I went to see if my prescription from chapel lane surgery was ready. There were two members of staff in the chemist. I assume one was the pharmacist. They were chatting amongst themselves. I waited until I made a sound/ comment. I’ll be with you in a second was the response from the blonde middle aged women. No acknowledgement was made when I arrived. They appeared to be having a private chatter. Not two young girls but grown adults who should have known better. I was eventually acknowledged. I also asked if a text reminder had been sent out as I had not received one. They said they had. To confirm they sent another one out whilst I was there to make sure that they had my correct mobile number. It arrived. The pointI am making is the lack of response and acknowledgement when a customer arrives especially when a person of a certain age should know better. As far as I am concerned this member of staff was unprofessional and had no idea regarding customer service."
"Sadly I find the attitude of some staff who work here very dismissive and arrogant. I called regarding a prescription and she sounded so put out to have to look it up for me. She was then really unhelpful when I was asking for help. Sighing and sounding most put out. This is not a one off either. Boots down the road are exceptional with customer service so I have now moved my prescriptions there."
"The lady behind the counter was so aggressive to every customer ahead of me, and me. There’s really no need. Human factors so important. There are at least 2 other pharmacies within 50 metres. Give them your custom instead. !"
"Were to start, communication is incredibly poor, text messages sent days after perscription is ready for collection, massive store yet 2 in at a time. Whilst I advocate being covid safe this method of filtering means that long queues form in the street with people having to pass by in close proximity. This is not the worst part. The worst part is the staff. They are extremely rude, self opinionated and unprofessional to the point of offensive. I dread when my medication runs out because I will have to run the gauntlet of inadequacy as I queue outside waiting for my turn to be belittled. For a place promoting health and wellbeing its atrocious and I'm looking hard for somewhere that appreciates a person and their needs. Shame we can't rate zero stars."
"Staff are incredibly rude, unhelpful, slow to respond, always ignore the queue, surly, ill informed and the pharmacist didn’t know what a “shielding patient” or an NHS “shielding letter” is during the Covid pandemic. They have a policy during Covid that is dangerous and possibly even illegal. If someone is clinically vulnerable and can’t go in to pick up prescriptions they need to use a volunteer helper to go in for them. Rowlands are refusing to take payment over the phone and refusing to take cash via the volunteer. Instead they are forcing elderly and vulnerable patients to hand over their bank cards and PIN numbers to the volunteers, none of whom have had criminal checks. Then the volunteer pays by card and pin in store and returns the card to elderly customer, no doubt after emptying their bank account. Well done Rowlands, you absolute clots."
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