Frontier Insurance,

5 Saint Helen's Place, London EC3A 6AB, United Kingdom

"Cheap is not always cheerful. My husband spilt a large mug of black coffee on the carpet, which I failed to clean. Frontier said they don't do carpet damage. I thought that would be a basic household content. I will not be buying their insurance again."

"I obtained a house and contents quotation for Frontier insurance via a comparison website which appeared very competitive but needed to clarify a couple of points. I sent a message to them but never had a response. I then sent another message via their support email and still had no response. If they can’t answer an enquiry, what are they like if you have a claim?"

"Storm damage to roof and insurance refused to pay out saying the roof was old. Took so long to get back to me, that further rainfall led to water coming through my ceiling destroying internals. Again insurers didn’t want to know. I complained and they only got back to me after the 8 weeks because I chased. Worst experience ever. Made the last 8 months awful. I’m a single parent with a child and it makes you wonder why we even bother to have insurance. I had only been in the house less than year and nothing was revealed to me about the roof when I bought it and still the insurers didn’t care. Avoid at all costs."

"I took out insurance with this company, and the experience was clear and easy. The real test is when you need to claim, of course. I didn't need to claim in the end, but I did use their chat facility to ask a few questions about a home emergency. I received a prompt response when the office opened. It was clearly a person, not a bot, and their reply was really helpful. So far, so good."

"I was not impressed with the online experience as I found it hard to find out the full details my home and contents quote. They may be a fantastic company but I like to know what I am buying. I also note that you don't appear to be able to contact them by phone. I much prefer the personal touch and not email "ping pong" which is usually a lot more time consuming. I eventually went elsewhere even at a higher price."