Innkeeper's Collection Beckenham

"The staff were very lovely, they worked with a smile on their face which was refreshing. The room was clean, bedding towels, bathroom etc. The heater was easy to work and warmed up the room relatively quickly. The only thing missing was a hairdryer which was disappointing."

"Very nice place to stay. Room was lovely and clean. However on checking out which I had to do at 6am. The number I tried calling for assistance to drop off keys or to ask what to do did not help! The number would ring for a few seconds then just stop calling altogether! The “drop box” for the keys was broken completely so i had to just place the keys inside the box behind a broken door and trust they would be found a later stage? Very stressful when trying to leave at 6am and you cant even contact a night porter for help! Would stay there again tho."

"This is a very nice place for a wheelchair user to stay. The accessible room is superb and they let my autistic kids stay in the room opposite once we explained that they needed to be near. The food is always good - especially on a Sunday. And they have a car park. The pub is always super busy on a Sunday so if you want to eat you will need to book. It's also overrun with families. I would say the staff are very accommodating and other than a bit of dust here and there I can't really fault it. Would definitely stay again."

"Visited the area from my home in Spain to be in UK foe the birth of our first grandchild. The check in was efficient and friendly and informative. The room was adequate, well heated and well equipped. The beds were very u comfortable, hard but with a few dips which gave us both back ache. We found it necessary to fold our duvets in half and sleep on one side to try to give an extra layer. The room was very dusty and generally although the beds were made daily the walls and other areas had a thick layer of dust that irritated my asthma at night. I think also apart from a general tighten up with the cleaning routine, they would benefit from using a carpet sanitize spray or something daily and hoover more frequently. Would I stay there again?. Probably, if the need arose because the location was good and the staff were friendly. The standard of food was reasonable."

"Our welcome reception was excellent really friendly and helpful staff. The room was beautiful really clean all the facilities and everything that we need for a comfortable stay. A comfortable bed towels provided washing toiletries are provided and the breakfast in the morning was absolutely lush being allowed to choose from the large variety at the Toby carvery buffet. All in all an excellent evening and an excellent hotel."