Premier Inn London Kingston Upon Thames hotel

"We stayed overnight for a Graduation so had booked 2 rooms. One room was fine. It was warm, clean & comfortable but the second room the heating did not work. Not great when in January & the overnight temperature was -4. Went to reception but couldn't find a member of staff. Waited a few minutes but no one came so just went back up to room. If staying longer than one night would have definitely complained about the lack of heating. The location is amazing, however, the hotel recommendation for parking wasn't straightforward to find. Would still definitely stay again."

"shocking experience here, we arrived at 2:00Pm however check in is at 3:00Pm so it’s understandable that we couldn’t check in early. after dropping out bags off we decided to go into to the town to have a drink we returned about 4:30 They didn’t have enough staff to clean our rooms yet, so we sat in the lobby of the hotel until about 5:45 and they gave us one room while they “cleaned” our other room. We returned back to the hotel at 8PM and yet they still haven’t cleaned our room. this is outrageous, Do better. After at least 15 attempts to ask to speak with management didn’t get too. At 8:15 we finally got a room which wasn’t the right layout.l but at least we got in a room. this is awful and i don’t think i’ll be staying here again. A very bad first experience, i wouldn’t recommend it. The cleaners there was about 3 of them they had to clean 60 rooms which was a big job so well done to them, they are still cleaning rooms at 9:00PM, Overall an odd experience but it was fine in the very end"

"Rooms are great had a double and you get a sofa that you can also sleep on. The customer service and food is decent. We did have one member of staff that had hygiene issues but all together a great stay. Would stay there again."

"Used to live in Kingston, and we tend to stay here when returning to visit friends. It is a a pretty standard Premier Inn, but sadly in need of an update, but nonetheless convenient. Rooms are OK, however not one of the best breakfasts I've had. As ever the staff are helpful and friendly."

"Booked for family room. We checked in late and found out they have given our family room to somebody else. They expected one of us to sleep on the floor! Asked my husband to carry a sofa so our son will have somewhere to sleep. At 1 am we drove home for 2hours instead! Worst premier inn ever!!! Will never ever book there again. Awful customer service. Night staff apologetic as it was day staff who gave our room away. Still, once booked, should never give away a room."