Holiday Inn London - Shepperton, an IHG Hotel

"We held a charity Ladies Lunch and Fashion Show at the newly refurbished Holiday Inn, Shepperton, and it was amazing. From the initial contact and throughout the process all requests/arrangements were met with a positive ‘no problem’ attitude. Under the leadership of the amazing Sandra the whole team were warm, friendly and professional throughout the day. Rooms were provided for the models and choir to get ready in and the main event took place in a beautifully prepared dining room. Nearly 150 guests dined on fantastic food - all delicious, promptly served, and the hot food was hot! This is an annual event, but our first time at this venue, and we will certainly be back - our guests will insist on it! Well done and our grateful thanks to everyone involved. Pam Ling event organiser."

"Excellent staff, quiet peaceful location in an exclusive residential area of Surrey / Greater London. 5 star spa & pool facilities. 5 star restaurant menu (v impressive food). Great spacious bar. Spotlessly clean throughout. Fully equipped bedrooms with modern decor & super clean. Friendly & hardworking kind, considerate and happy staff throughout the hotel."

"We stayed in a family room with our 2 young children. The room was fab, sofa plenty big enough for them and all spotlessly clean. Air conditioning was great in room. Lovely friendly restaurant staff, even though it was busy, looked after us so well. Lovely little pool with super clean showers and changing facilities. Was a lovely stay and would definitely stay there again. Thank you to all the staff."

"Avoid this hotel. Check in staff were unwelcoming. Mix up with booking over dinner inclusivity. Car parking is chargeable although not mentioned. A/c not working in very small loud hot room. No security on front door. Felt uncomfortable when shouting match broke out in bar area - several travellers staying in the hotel were causing chaos; drinking & letting their children run amok. Allowed to Smash glasses & leave a Mess everywhere. Breakfast had no tea available. Pool & changing rooms very small steam room not working. Had to wait 4 hours for dinner on one occasion - not great with children. Dessert Menu had 8 options but only 2 choices available. Hotel leaking when it rained. Hotel over booked so my sister had to sweat it out over night in 35 - 40° heat with 2 fans going; no air as window was broken.no other rooms available. Staff are trying to help but everything seems to either not work or they can’t cope with work load. Food & location the only redeeming qualities, and I’ll give a shout out to Sandra who did try her best."

"Lovely peaceful location which we have stayed at many times before. We loved the recent renovation and particularly the new Restaurant. The Reception staff were friendly when we checked in which gave us a nice start to our break. The star of the weekend for us was Tatiana who ran the show in the Restaurant for our evening meals. She was friendly, smiley, chatty and extremely efficient and polite. She could not have been more helpful to us and we observed her being likewise with all the other guests. She has been at the Hotel for three years she told us and let’s hope she is there for many more. We will be back in October and look forward to seeing her again hopefully."