Right Choice Insurance Brokers Ltd

"I wish I could put 0 stars but unfortunately that’s not an option. horrible and rude customer service and staff, they charged me £200+ because I didn’t mention my expired point which I didn’t know I had to mention since the penalty was already expired. I had already paid £428 and they are only refunding me £220. My advice to any new customers, please watch out for this company because they will just rip you off especially in this economy it’s annoying. Save yourself the headache of losing this much money unfairly."

"I insured my car from right choice insurance brokers on 23/June/2022 with initial payments of £185. After 20 days I got my insurance cancelled on 12/July/2022. they re requesting outstanding balance of £351 after cancelling my policy, Instead of refunding me. Now they are using DCBL to threatening me. I have tried to called their number spoke with them. Why they have to request for what doesn't exist in my policy contract. I should be expecting a refund from them. Moreover I have read lots of bad recession online about they re requesting unnecessary money from people. Where is the law that grant the request of money that isn't written on the contract. I want the court to start investigating the second party too before giving them legal order and even close your company down. Lots of bad reviews about scamming people's money after cancellation of the policy"

"Very poor service, if I could give it 0 stars I would. I called today to add a second driver and they told me I needed to pay an additional £200 for points on my license which had already expired. Not even this, but they also told me there was an additional £204 that I had to pay on my insurance, due to an accident in 2019 which was deemed by the insurance as not my fault , as the other car had hit mine. More over, the car which was involved in the accident no longer belongs to me so I have no clue why they would want to charge me .I have never in my life seen a car insurance charge you over £200 for someone else hitting your car. In the end, I couldn’t even add a second driver as apparently she didn’t meet the ‘requirements’ which I have never seen. When I asked to leave the company , they said I will only get a partial refund, resulting in me losing £200 forcing me to stay with the company. I would advise anyone to avoid this insurance please, as they will only scam you for more and more money . The lady talking on the phone was extremely rude, providing very poor customer service with little help. In the end, they were nearly gonna charge me for amending the purchase date which was absolutely shocking"

"You deserve 0 rating unfortunately there is no option for that. Alas, I did not read the reviews online before purchase since the purchase of this policy was hasty one. The worst motor insurance company ever I have to deal with and it is just the beginning. I have not received any policy documents despite paid full year's price and their portal is a useless one. So Called 5 times to be able to speak to an agent. Every time they pick up and said transferred to someone in customer service and then long wait no answer, line drops. Finally I was able to speak to someone who is very rude and patronising. Having had this experience with my first call I wanted to cancel the policy as I am within the 14 day cooling off period. The guy said cancellation fee £60 + arrangement fee £75 will be charged despite being with in 14 days of purchasing the policy. He gave me a big lecture on how much they paid to online affiliates and other expenses. Referred to him about FCA's general rule 14 days cooling of period, he said I agreed to T&C so I'll have to pay the above fees. I was tricked by the cheaper quote, the fault is mine for not checking the review online before purchase. My humble request to anyone who is looking to buy policy from them please read the reviews and give a second thought. You will find the pattern of their service from their review.£50 cheaper quote seems attractive but you will get what you pay for. If a first welcome call make that distress i would imagine how it would be to deal with them when making a claim."

"My dealings with Amanda specifically was overall positive. She was incredibly helpful and informative. The only negative part of the experience was in respect of the quality of the call itself technically speaking which Amanda suspected was due to internal IT issues with the phones. Essentially the call was causing delays where I was giving answers 2-3 times and Amanda never heard what I was saying for over 5 seconds each time. This was causing us to speak over each other and the quality of the call itself along with background noise was very poor. Amanda, again who was very positive herself said that she would report the issue to the IT department. As it was a 10-15 minute call this unfortunately did lead to a frustrating experience. No issues with Amanda herself though who was very helpful."