Devonshire House Skin Clinic

"Removal of 2 moles by electro micro surgery, using cauterisation. This procedure was pain free and very quick. Jilla puts you at ease and is reassuring. Recovery is 2-6 weeks, after just a week they were looking great, scab free, 2 weeks later there is very little left to see. Very happy with how they have turned out and very pleased I finally got them removed. I would recommend this service."

"For the sake of your mental health, avoid this clinic especially if you’re a person of colour. Jilla literally destroyed my mental health and self esteem by her gross unprofessional conduct and utter disregard for client’s standard of care. I contacted this clinic early last year for advice on skin tags removal. Jilla responded with a price and explicitly said that there would be NO scarring after the treatment. I agreed to the procedure and an appointment was fixed. Just before the treatment, I expressed concern about scarring and hyperpigmentation and let her know I had previously consulted a different clinic and was given an option, laser, but with the risk of hypopigmentation as it’s fairly common with dark skinned people. She allayed my fears and told me electrolysis was a better option and again reiterated the fact that I wouldn’t have any scarring not hyper/hypopigmentation. The treatment was then carried out, after which she gave me an aftercare leaflet. The leaflet stated that healing would take THREE weeks. A week after the treatment, I noticed my skin was scarring rather badly despite the fact that I was following the post treatment routine religiously. She again calmed me and said those spots were nothing to worry about and would clear up in 4-6 weeks and to contact her after 6 weeks. Notice how healing process has suddenly gone from 3 to 6 weeks. From then on, my skin went from bad to worse, my face and neck were badly scarred. Then I contacted her again and that’s when the lying and gaslighting began. I showed her photos of my face and asked for a refund of the money I paid so I could use it towards my post treatment to clear the acute hyperpigmentation I was experiencing. My skin barrier had obviously been damaged and the new aesthetician I consulted recommended several expensive products to repair my skin barrier and help fade the scars. Jilla replied my email with blatant lies! She viciously lied through her teeth saying she warned me of the risk of hyperpigmentation. She also said she told me healing would take 6 months!! For electrolysis???????? 6 months??? No electrolysis treatment healing lasts longer than 8 weeks! Furthermore, why would I consent to a treatment that would ruin my skin so badly and take 6 whole months to heal? There’s no way I would have consented to a treat with hyperpigmentation risks, never! Not after I turned down another clinic for the same reason and I made her aware of this before the treatment. Every single correspondence between Jilla and I, prior to the treatment stated any adverse effects nor risks. The only time we spoke one on one was for some minutes before the treatment, that’s after an agreement had been reached and deposit made, so when did she state these risks? Jilla, rather than issue a refund which I’m entitled to for her botched treatment, offered to give me a free chemical peel treatment. Who in their right mind would trust her with chemical peeling when she couldn’t manage electrolysis without major incident? You see, my main problem with Jilla wasn’t the fact that the treatment was botched but it’s the lying, gaslighting and lack of remorse I can’t fathom. I told her I had plans to sue her for negligence and I still do. It has taken me over 7 months and over £1,500 to fade 60% of the spots all over my face and neck. My mental health has suffered extensively due to this and I regret ever trusting her in the first place. It took me 3 months after the treatment to gain confidence to leave the house . She clearly has no expertise in dealing with melanated skin and will sacrifice client’s mental health for her own gain. She does not deserve to practice given her blatant disregard for clients’ standard of care and professionalism. I’m writing this review nearly 7 months after the treatment because that’s how long it has taken me to heal mentally from the trauma she put me through. Updated: Jilla, I knew you would come back with your same gaslighting and pathological lies so I’m not going to keep going back and forth with you. Have a nice life!"

"Doctor Jilla was fantastic - she explained the whole treatment to me, the aftercare and the end result. She definitely put my mind to ease. She didn’t rush the procedure either and took her time to give me the best result. Highly recommended."

"Fantastic experience. Customer service is 5 star. Enquires are dealt with at speed with good communication and context explaining clearly what needs to be done to achieve the best result. The procedure was carried out with minimal pain and 100% attention is given to detail which gives the best results. The aftercare plan is detailed and very helpful. Extremely happy with the results. Recommended."

"Was so pleasantly surprised to find a clinic on my doorstep in Brentwood that exceeded my expectations. So efficient & were great to offer me an appointment right away. I thought Id had to go into London to remove my wart but just one phone call later, I was in the next day, procedure was done within minutes. Thank you so much Devonshire House clinic for a great experience :)"