Chislehurst Surgery

"Extremely rude receptionists and Doctors particularly that smallish Indian doctor Dr Howell, rude, impatient and not helpful. Avoid her. What’s the point of being a GP if you’re not patient enough to listen to patients. Don’t register with them, you're better off with another surgery."

"My doctor is absolutely wonderful however reception front staff is very poor. Never return calls and the call wait time is crazy. Sometimes when i finally do get through my call gets disconnected."

"Apart from an isolated encounter, treatment advice and care has been excellent. Online consultation is simple and effective. The screens in the waiting room however are on a constant loop and very distracting to the point of distressing for some patients. It causes people to miss when their names are called out and results in delays to doctors and patients alike. Please just use the screens to display which patients are next and avoid looping videos with audio."

"Useless receptionists who are rude, Doctors who are disinterested and seem like they want to get through the appointments as quickly as possible not really caring what they diagnose you with, offer them any sort of information and they'll jump on the first thing and tell you that's what the problem is. Impossible to secure an appointment unless you hold on the phone for 30-40 mins and then only ever available at inconvenient times. Was told to go for a blood test and expect a call with results in 3-5 days, 3 weeks later and having chased twice was told by an admin person the results were 'satisfactory' and that's why they didn't call. I asked what satisfactory meant and was told they didn't know, asked to speak to a doctor on the phone and was told they could book me in for a telephone chat in 3 weeks! Absolutely ridiculous."

"I requested a repeat prescription, to save having an appointment with the doctor, on Thursday and it still was not ready the following Tuesday! The staff are more interested in telling you how long it's going to take than genuinely helping people and on the very rare occasion I have been ill an appointment at a convenient time is a joke. That is why I will be moving surgeries!"