Parkside Group Practice

"Shocking waiting time even when patients arrive for pre-scheduled appointments. My wife had an appointment for 5:45 and we’ve been in the waiting room for the past hour-and-a-half because the doctor is running late. Why isn’t there a system to notify patients if a doctor is running that late? That shows absolute lack of respect. When asked reception ensured me that they are doing their best, but this is the third time that this has happened. Last time I waited more than an hour with my 6 month old baby and we arrived for a scheduled appointment. No care for patients whatsoever. Shocking. There isn’t any other sector where this would be allowed without consequences."

"Can't say I'm happy with this practice. Since Covid it's very difficult to get an appointment. If I want to see specific GP, as in "my GP" it's months... Was seen today, i listed a few issues I came for, and was asked what's the most important for me, since she has 10 minutes for me. I don't think that's ok to say, felt a bit shocked and didn't know what to say, thought about leaving. Also, what's the point of My GP app?"

"We have been with Parkside Group practice and previous site at St Augustine's for over 40 years. I'm an ex NHS worker and seriously cannot believe how broken the NHS has become. My husband has mobility problems and I requested his flu vaccine be done as a home visit with the nurse. I was informed by the receptionist that home visits would take place after the walk in clinics had finished. I would understand had my husband been calling out a nurse or GP on a regular basis that it's not feasible but the last time he saw a GP was a long time ago at the practice. It seems home visits are no longer an option. We now have to hire a wheelchair to get him to the surgery,without any consideration to both his and my safety."

"Parkside are a great family practice. Called 8.30 on Monday for my 18 month old and was seen within the hour. Also the kindest nurses during her vaccinations. Thank you!"