Rutland House Surgery
40 Colney Hatch Lane, Greater London, United Kingdom
About Rutland House Surgery
Welcome to Rutland House Surgery, a leading healthcare institution located in the heart of London! Our establishment is dedicated to providing top-quality medical services that cater to the diverse needs of our patients. With a focus on ensuring patient comfort and satisfaction, we offer a range of healthcare services that are designed to enhance your overall wellness.
At Rutland House Surgery, we understand the importance of access to quality healthcare. That's why we've built a team of experienced and qualified healthcare experts who are dedicated to providing exceptional care and treatment to our patients. Our team consists of experienced general practitioners, nurses, and other medical professionals who are committed to delivering personalized healthcare services to each of our patients.
Our facility is equipped with state-of-the-art medical equipment and technology, ensuring that we can provide accurate diagnoses and effective treatment for a wide range of medical conditions. Whether you need routine check-ups, vaccinations, diagnostic tests, or any other medical services, our team is here to provide you with the care and support you need.
We take pride in offering a patient-centered approach to healthcare, where each member of our team takes the time to understand your unique needs and concerns. We believe that open and honest communication is essential to building strong patient-provider relationships, and we work hard to ensure that our patients feel comfortable and supported throughout their medical journey.
At Rutland House Surgery, we are passionate about improving the health and wellness of our community. As a point of interest, we invite you to visit our institution and experience the exceptional medical services we provide. We look forward to welcoming you to our practice!
Photos of Rutland House Surgery
40 Colney Hatch Ln, London N10 1DU, United Kingdom
Opening hours of Rutland House Surgery
Monday:
08:00 - 20:00
Tuesday:
08:00 - 20:00
Wednesday:
08:00 - 18:30
Thursday:
08:00 - 18:30
Friday:
08:00 - ?
Saturday:
? - 06:30
Sunday:
Day off
Reviews of Rutland House Surgery
"GPs are renowned for being bad but this should get an award for inefficiency. Please stay away. Some examples: 1) Subscription to the GP. There are two different online forms, both have to be filled by each member of the family and they ask pretty much the same things. The first iteration wasn't enough, lost by the GP, we had to redo it again. 16 forms to be filled in total. Do you think this is enough? No, we have received for the next 6 weeks calls and email asking over and over the same thing i.e. our residential address 2) Hospital gave us a referral to bring to our GP. Called them, they ask us to send an email with the copy. Done, no answer. Sent follow up email to get an update, no answer. I am forced to go there in person but most likely it won't solve anything 3) After 6 months the GP changed our residential address unexpectedly. Found out the wrong address at the pharmacy picking up a prescription. Again, I will have to go there in person 4) impossible to get an appointment and when you do, expect to be visited at least 30 minutes after the given time"
"Absolutely useless, unprofessional and rude female receptionist that I spoke to this morning at 10.10am. Online consultation has not been working for days, difficult to get them on the phone to request a consultation and when you do they are absolutely useless. I had recently surgery and cannot move from my house, I am extremely disappointed by the bad customer service I have been receiving from Rutland house surgery has this has been going for sometime and to my disappointment it’s getting worst. I have been with the surgery for many years (15+) and some of those new young female receptionists need to be send to customer service training. MJ as a practice manager I hope you will take into account to my request. A VERY UNHAPPY, VULNERABLE AND FRUSTRATED PATIENT !!!!"
"Called at 8AM for an appointment to be told that I will be called back when the queue is smaller. Called back at 8:40 and asked for a prescription only to be told that there are no appointments for the day, call on Monday at 8AM. This was my initial call for the appointment! Mission impossible just to try and get a consultation. Is not even worth getting annoyed about it, is that comical!"
"I've been going to Rutland House for 10 years and have always been very impressed with the standard of care. This week I had an appointment within two days and was seen on a Saturday morning, with hardly any waiting time. As ever, the doctor and reception staff were excellent. This practice is the perfect example of why we should treasure the NHS and its hard-working staff - thank you!"
"I am always so pleased and happy with Rutlandhouse surgery (and Queens Avenue). Sometimes I can have a phone call and get a diagnosis, other times the receptionist help me and to get appointments. All of the doctors are lovely. I’ve never had an issue, they always understand my needs and listen. I’m so grateful for this surgery because I know how hard they work. The receptionists are amazing and deserve praise!! Thank you for everything you do."
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