The Colne Practice

"Having been a patient for over 30 years I believe this practice has actually improved since our Covid problems. Due to a retirement my new doctor is Dr. Haq. She is professional, accessible, thorough and helpful showing a natural and excellent empathy with patients. Having a 'temporary' doctor at a secondary UK address the access and care is infinitely better at Colne House. Well done to all and keep up the excellent service you currently provide."

"An older gentleman who was the receptionist this Tuesday afternoon was very unprofessional and rude to me. I made a mistake using your surgery door and got yelled at because I should have been next door for my flu and covid jabs. He said this isn't Gade surgery. I'm new to the area how was I supposed to know where I was going."

"Sharp pains in chest, heart palpitations, short breath and they said they would call back in a week and a half. 9am the phone rang twice and hung up. I called back right away and was tol they would "Make a note of it" two hour go by and I called again. I was told they would call anywhere between 11:00 (now) and closing time (18:30) No call ever came, this is the second time making this comment as the one from yesterday has been deleted."

"I have nothing but praise for everyone at this practice. from the Drs (Orsi & Quinn are mine) to the nurses and receptionists. The latter are much better than they used to be after reading other comments."

"I'll start off with the negative so that I finish on a positive. The only reason I have not given this a 5 is because anytime I ring reception (bar I believe 2 members of staff on reception who are brilliant) a few of the ladies there are quite abrupt and seem to act like you have disturbed by ringing them. I'll give you an example. Last April when I required some help, I turned up at the surgery. I needed to inform them my doctor had sent a prescription to the wrong surgery. Long story short, despite their being a pandemic, I was waved in to come through the front door and naturally I thought that also meant come through the second door as they didn't indicate to stop at that point. One of the receptionists spoke to me in horrible manner, almost confrontational. I have been at this surgery since I was born as was my Mum before I was even thought of. That should give you an indication how good this surgery is. It is always quick and thorough and the doctors I am with are also brilliant. They don't rush you; they listen and show interest and ask questions. I am incredibly lucky that my original doctor (who retired) and then the doctor that took him was also just as magnificent as he was."