Goodmayes Hospital,

157 Barley Lane, Ilford IG3 8XJ

"Needs better trained staff who know how to talk to and handle emotionally vulnerable patients. Requires accessible help (e.g. translators) for people who can't communicate in english/verbally. Also very poor reaction time from staff, as patients are quicker to break up fights. Overall the staff need intense training, they require emotional intelligence and vigilance to provide the level of care required. Many patients don't feel heard by staff and think they are belittled and ignored due to being mentally ill. Adult patients are treated like children."

"Oyin that works on knight ward is so rude she shouts at patients and never smiles. She treats us like we're not here doesn't say good morning. Gets angry when we struggle. So many staff act like this job is too much if it is go work in tesco ffs"

"Goodmayes Hospital is an amazing place, set on lovely grounds, clean and well designed. The layout and system for visiting is fantastic. The parking is free, simply enter your number plates on the device in the corridor. The place is spacious, well maintained and organised. The staff are very helpful and friendly. The service here is just a delight. Salim Patel"

"I have been ringing the number for Picasso Ward for 3 days every 2 hours from 9.00 a.m. to 8.00 p.m. The phone rings for 2 minutes and and the reply is " Sorry there is no one to take your call. Please try later." This is rubbish. Is this the " caring" NHS?"

"Went there to get a blood test done. I parked at the king georges and walked to barley court which was 3/5min walk. Barley court did have its own parking but i couldnt find its entry. There wasnt any queues outside so i buzzed and the nurse let me in. There were 4 ppl at the station n everyone was ready to receive patients n keep things moving. It was clean inside n i didnt see anything that would put me off. The nurse who took my blood was friendly n sweet."