Magnet Kitchens

"I always wanted to get magnet kitchen and I did but aftercare service was extremely poor. I had my kitchen done couple of years ago and slowly started to notice that the paintwork started to come off. I have tried to call them so many times . Sonetimes they answer ; sometime no luck. And after they take your details , I had to chase up to get a reply back. They wasn’t helpful at all They think it was wear and tear as I kept kettle in the kitchen. I did ask them over the phone that who doesn’t keep kettle in the kitchen?? It’s really frustrating that after spend so much for your kitchen and when something fault started to show and d Scylla then they don’t want to know you at all. I am really tired of calling them. I am very upset that my paintwork started to come off and I can’t do anything about it. Please someone advice me what to do."

"Shop was randomly closed on 14/04 when it was meant to be open. Sent an email for appointment as booking link didn’t work on website and got no reply. Terrible experience to get design appointment at Romford, weekday staff must be sleeping. I’ll go elsewhere."

"I’m posting on behalf of a friend. Absolutely the worst manager in the world here. If you need a Magnet kitchen do not use this branch. Not to be too specific as my friend still has a guarantee with Magnet, but things are starting to go wrong with their kitchen and they are reliant again on an indifferent manager to correct the problem. I was going to give him the benefit of the doubt after their original experience which was terrible. However it seems that he still has the same attitude and the staff around him are just as bad. Yet again they are going to have to contact head office and have a moan. Good customer service does not exist here. If I could I would have posted no stars."

"Extremely poor experience with this store. Called up on the day of my appointment to check time and again when I was 15 minutes away. Upon arrival was told designer was running 45 mins late. After waiting 45 mins was then told he would be another 30-45 mins. Ended up taking my business elsewhere."

"Winston and Rohit were excellent throughout the process. Coming up with a really nice design that we are very happy with.The finish is of a very high quality and the delivery was made on time. It couldn't have gone better. Would highly recommend to anyone. Many thanks!"