Reid & Roberts Estate & Letting Agents 3a Chester Street, Mold CH7 1EG

"We sold our family property through R&R Mold in 2022 and the team were great, can’t thank them enough. They understood what we wanted from the move, were patient with us and we weren’t we given the hard sell. Their rates were competitive, agents very knowledgable and professional and importantly they got us a fantastic sale. Thanks again ladies, you worked so hard for us and made our dream move happen."

"Not very impressed with these agents. Poor communication, especially regarding phoning back."

"Moved all of my properties to a different letting agent after months of unresponsive phone calls & e-mails. My tenants were upset & not informed that R&R had changed their bank details! All of my tenants ended up in arrears, through no fault of their own. One reported work they needed doing at the property to R&R several times, which l was never notified of. I am absolutely sick of trying to communicate with this company & being ignored & so are my tenants. Just glad to see the back of them."

"I recently applied for a property to rent with Reids and Roberts and the service I received was impeccable. The girls were so lovely and helpful which made the application process such a breeze. I would highly recommend to anyone. Thank you team!"

"Our experience with RR started out fine until we came to vacate the property. We did this earlier than the date we needed to and had cleaned the whole house. We met the estate agent there at the agreed time although she was 20 minutes late and we had to ring the office to check she was still attending. We walked around with her whilst she commented on the excellent condition of the property. All was put back to as it had been when we took it on. We mentioned that the bins would need to be put out - we would have done so but we were handing over on a Friday and the collection wasn't until Monday. She thanked us for making her aware. All appliances in the kitchen were checked and we were told everything was great and we could leave then whilst the final meter readings were checked. We were advised before we left that the process of returning the deposit would begin that afternoon and we should have it within a couple of days. At this point we thought it was a good experience. The beginning of the following week however, after chasing, we received the email with the meter readings but were also told we needed to pay for the oven to be professionally cleaned and that the bins needed to be emptied! We reiterated about the previous conversation about them being put out and that it had been confirmed that the property was in good order and the full deposit was to be returned and have sent numerous emails since as well as many phone calls but no one is responding. They still have our deposit if over £1000 and we are very concerned as they will not speak to us. They have moved new clients into the house so we know they are making money from it whilst keeping ours. On reflection, I would say to a potential customer that their approach is disingenuous and untrustworthy based on this experience."