Sofa Club | Lakeside

"I have had my Epping sofa for a month now and I'm so pleased with it! It’s really good quality and really comfortable. I was so impressed Clint’s customer service from the lakeside pop up store. He was really helpful and helped me choose which sofa was best for me and my family. I couldn’t recommend Sofa club or Clint enough and will definitely order from them again in the future."

"Thank you to Clint at the lakeside shopping area ! He really did go above and beyond to try and help us find a sofa that would be perfect for our home! He is very caring and considerate and was very proactive in sending me details over to purchase my sofa. We eventually decided to choose one he sent and we are now just awaiting the delivery! Honestly I really can’t thank him enough, he was so helpful that two of my family members have just purchased another sofa xx"

"Myself and my fiancé had a wonderful experience today at sofa club lakeside! We went this morning to pick a new sofa for our new house & we met the lovely Karen who helped us! I had seen one online and showed her the picture she was honestly so lovely, we had a little refreshment ordered the sofa had a chat and left everything was so easy and no pushy sales person. So Thank you to Karen she brightened up our Monday! X"

"DO NOT ORDER FROM THIS COMPANY. They have no interest in helping and their customer service is shocking! We pre ordered our sofa back in February for delivery at the start of June and they delivered 2 halves of completely different sofas. We are still trying to get a new delivery date in which we had already taken the time off work and they are now saying that we have to wait another 3 weeks on top of the 4 months we already waited. Do not waste your money on this company. The amount of time it has taken for us to get through and even a word out of customer services it would have been quicker to wait the normal lead times from DFS! We are going to be taking this further as we have also been expected to store the wrong half of someone else's sofa until they can provide us with a replacement. This is absolutely appalling - we will be taking this further as they have still got our money but we have no sofa!"

"Just moved into my new home and was looking for a sofa to suit. I found this one at the pop up shop in manchester. The sales rep lisa collier went above and beyond to help me with my order! Delivery was great. On time and the drivers were brilliant. I ordered this sofa to begin with at 1700 but a day later it went down in the sale to 999 so I cancelled and reordered. I had no issues with whatsoever refund was given in 14 days. So far so good with quality and I am super happy with my sofa :-) thanks again lisa for amazing customer service !!"