Move Residential Lettings

"It took me 10 months to get my deposit back. I was misinformed multiple times, rudely spoken to and hung up on. Unsurprisingly, an apology was never forthcoming and my requests to speak with a manager were ignored. So in conclusion , until they have grown up a bit or received additional training, do try to avoid. Edit: To claim my deposit back, I was repeatedly referred to these clowns; in conclusion, someone was lying (or just being lazy), and I don't believe it was the landlord, because I had successful contact with him before and after vacating the property. I was far from rude with them. The first girl I spoke to however behaved like a cultist, reacting quite negatively to being told I thought her company could conduct itself better. I was at no point sweary, sarcastic or loud. 'It is disappointing that your landlord sadly had to make a claim against your deposit due to the condition you left the property in; we can only assume that this may have impacted the length of time your deposit took to resolve.' A couple of hundred pounds was deducted; I was advised by a legal professional not to throw out the other previous tenant's belongings, although regrettably there were some minor repairs that could not be dealt with in time. 'We would always recommend a tenant leaving a property in the same condition it was provided to them in (subject to reasonable wear and tear) to ensure a smooth check out and positive deposit return experience.' This is practically satire. Ten. Months. They were quick enough to move a new tenant in, though, 'ey?"

"We've been with this agency for over 3 years now and had nothing else but positive experience! Whenever we needed anything fixing they reacted quick, email responses are rapid, staff is always polite. Highly recommended if you want someone to be there for you!"

"I rented from Move Residential for about 2 and a half years, everytime I was in contact with them with any issues it was all delt with very fast and professionaly. When it came to moving out there wa some issues raised which they then gave me the ability to go and sort it so I was able to get my full deposit back. I would recommend them for any lettings."

"After another letting agent didn’t even turn up I called Move. They very quickly got the property on the market with 3 offers. The tenant is now in and so far had some minor queries which seem to have been passed onto me quickly. Very happy with the service by Charlie and Ethan."