Furniture and Decoration Town Ltd 57 Deptford High Street, London SE8 4AA

"Absolutely disgraceful company to deal with. Couldn’t be more helpful when I wanted to place an order. Once they took my money it was a totally different matter, they ghosted me and when I did eventually get hold of anyone they passed me from pillar to post. When the wardrobe was finally delivered I was told to send photos of the boxes and there would be a handyman coming within an hour to build. Fast forward, the handyman never came it took 3 hours the next day to get hold of anyone and now they are telling me it’s £200 to build it when i was quoted £60. I’m still waiting for my order to be completed and I am currently out of pocket. I have reported them to trading standards and to watchdog but no use to me when I’m £410 out of pocket. I have asked for a full refund which I’m fully Entitled to and again I’m being ghosted and can’t get hold of anyone. Final point they wouldn’t answer the number they had for me so I called on a different number and they answered straight away obviously thinking it was new business. I have reported them to trading standards, and will be taking this to small claims court. Avoid at all costs."

"Please avoid these fraudsters. I purchased two wardrobes. The wardrobe developed a defect under one year. They refused to help. I wish I had done research on them before purchasing. The staff were very rude and ignorant. They can't even communicate in English properly. Total bunch of banana boat tw...s"

"Worst company ever it is bad that i cant give them less than 1 star. Tragic customer service, I had to call them 30times per day to contact them. i paid for 3 extra shelves. Driver confirm that wardrobe have extra shelves. When i unpack everything i realize that i did not received them. They blocked me on Facebook so i contact them by phone. Next day i called them and they said that my 3 extra shelves will be delivered in 3-4 working days. When i called them again to confirm that they said that i need to wait 3 weeks. I asked for refund and they advise to send details on whatsup. Next day i called them again and my payment was not sent yet. They advised to wait 48 h. They also threatened to block my number. Avoid that company"

"I ordered a wardrobe for £409.99 on 1st February and received an email stating that the warehouse manager would contact me about delivery. After not hearing back from them I attempted to contact them via telephone and they kept cutting me off. The gentleman on the other end of the phone sounded like he was living in India. I sent emails asking for my money back and they kept replying asking for the order number that was included in the email. I have disputed my payment with the bank and paypal. This morning I received a call stating that it was their driver and he was on his way with my wardrobe. I told him to refrain from contacting me and stated that I would report them for harrassment as up to last night I emailed saying I wanted a refund and they kept ignoring and replied ignoring my request stating that they would be delivering. I am currently going through a dispute with the bank and paypal."

"As soon as they get your money you will never hear from them again. For 2 months I've been chasing one shelf for the wardrobe we ordered. That's all. Every week I email &message them. They say one thing or another. Total lies. No regard for customer service whatsoever. Please avoid. There are far superior companies out there. Why take the risk. It is not worth it."