Fishpools

"Purchased a dining table and chair. The chairs didnt last over a year. All of them started to split even without use. They replaced the one thats split and those split again. They refused to exchange for another type of chair and gave a partial refund based on usage. Three years and all the chairs have split. The real issue here is that they are selling poor quality products and they didnt acknowledge this issue. I wont be buying from here again!"

"Absolutely love Fishpools! They always have a beautiful range of furniture and ornaments for the house. They've recently decorated the whole shop with a Christmas theme! Definitely check it out!!"

"Three years ago, we bought a dining table and six chairs, but now, after three years, the leather covers of the chairs are torn. Although two years after we bought it, it got damaged over time and now it is completely rotten. The quality of the seat cover must be so awful that it rots so much within two or three years. I bought bed, two drawer night stand, dresser, mirror, and even a sideboard from this company. I had heard of this company, but it was nothing like what I had heard. More is expected from a company with many years of experience. All the items I bought have some kind of problem, but the quality of the dining table chairs is the worst."

"Nice quality furniture. Everything laid out nicely. Not really dedicated zones do you need to go around the whole shop. Wish I’d tried out the coffee shop too as it smelt lovely! Reasonable prices but not cheap. Lots of sales people around to help that don’t give you the ‘hard sell’. But, they don’t approach you (even when you’re down on the floor trying to open up an extending table). You need to ask for help and they are all willing to answer questions. Found it little bit odd when ordering. Had to stand on the path way to give details and pay, maybe a suggestion to have a dedicated place to do this? Found it a bit unsafe giving out personal details with other customers hovering and in ear distance."

"Bought a Dining Table with chairs for GBP 5000+. When I extend the table, one side leaves a gap of 3mm. The table looks very odd and the difference is noticeable. Spoke to Fishpools and they say that the manufacturer allows a 3mm difference when you extend it! This was never conveyed to me as their showroom table was perfect. Their reply: "The table is to specification. The manufacturer has a gap tolerance which allows the extending leaf to manoeuvre. This gap is within the tolerance and is not a fault."! Well, I have had tables all my life and not even once I have had a tolerence. Had this been discussed with me, I wouldn't have spent 5k on this set! They have washed their hands and asked me to refer to the Ombudsman which I will! Even the bottom part of the table stand (which is not visible) had 100's of marks, this too they say is normal! BEWARE! Make sure you ask all basic questions! I buy a new table, I need it in a Top class order! don't care if it is visible or not! Ombudsman and then courts?! Will update The guys who assembled the table were amazing! Only plus point! The sales guy are more empathetic than customer service lol! Sometimes when we read negative reviews, we ignore... I did the same.. please don't as negative reviews too are from genuine experiences!"