A1 Ossett Cars

"Bang on time, got a text alert saying coming, clean car. Only problem was the driver guessed the fare, but when questioned it dropped £1. In the past they have always used the meter, so maybe just an odd one. I will use again but I recommend that you state at the start that you require the meter. In the end we did round it up to £10."

"Made an advance booking for a taxi for 8:20am to make a train at 8:50am, taxi didnt turn up until 8:38am missed my train staff were rude and unapologetic. Avoid this company if you need to be somewhere as youll probably end up being late"

"My email explaining my bad experience. I have used Ossett cars many times, booking my 86 year old mother to hospital, to booking cars for other family members as well as myself. Up to now, never a problem and I said as much in a council piece recently. However, on Sunday my Mother had a turn for worse with Dementia, so ordered a taxi 7:30am, 2 Fairfield mount Ossett, to Wakefield bus station where my brother in law would pick me up onto Normanton. In Normanton I found I had left my black gloves in car, about 9am phoned taxi desk up, was informed the driver had my gloves. I asked if he leaves them at Ossett cabs despatch, I would call and pick them up Monday. Monday morning the woman at despatch told me the gloves still in cab, he'll drop them off after work. So Tuesday ordered a cab again this time 8:30, first stop from my home was Ossett despatch. Pouring with rain, stood outside, place was shut up, I spoke through intercom, told them come to collect my gloves on way to Wakefield. "Someone come to you!" Kept saying this after ten minutes soaked, I went back to taxi and to the drivers credit he tried to phone and get someone. He was puzzled and after another five minutes of no one coming, we had to leave, meter was running. The gloves are just average material men's gloves, but have strong sentimental attachment. I am appalled at way as a customer who uses the A1 taxis quite often for family and friends has dealt with this, what was the big issue in giving me the items back accidentally left, yet you have said have found. I have no recourse to put a ban on booking of A1 taxies or the Christmas and New year's Day parties and will try to pull my report which was positive to the town council. Can't understand your behaviour and as a Criminal Behaviour psychologist, I noticed neither could my taxi driver this morning"

"Shocking taxi company, messing about on the phone, then even received a text telling me to check the meter on arrival, so they don’teven trust the drivers"

"Don't bother with this place, rang up at 7:30 to book a taxi for 8:30, never showed up. Rang up at 8:40 to ask where my taxi was, was told it hadn't been dispatched yet and would be with me in 10 minutes. 20 minutes pass and still nothing, ring again and get told yet again that it wasn't dispatched and would be another ten minutes. I then asked for it to be cancelled and got an earful from the operator and got hung up on. Very rude staff, couldn't organise a drinks party in a brewery. Would give minus 5 stars if possible."