Hamseys Bed & Mattress Centre

"I love this store. The staff are so friendly and helpful. The staff members are really knowledgeable, and offer great advice. Managed to get a half price mattress today, absolute bargain. We always visit this store whenever we need new bedroom furniture, beds or mattresses. They offer free delivery and they take your old mattress away for a small charge. Highly recommend!"

"Went to buy a new set of pillows. Good range of options and a decent discount on the ones we went for. The guy in there was really helpful but not in your face. Great local shop."

"I went to the Wallington store today and was severed by a lovely gentleman called Stuart. He was extremely helpful and knowledgeable. I bought a great mattress and it was so reasonably priced. There was also no delivery fee and no fee to take away my old mattress and they bring to the room of your choice. I'm so impressed and happy with my purchase. I highly recommend this store."

"Extremely poor and unprofessional service. Lack of communication is utterly disgraceful. Ordered two kids beds and two separate mattresses about near enough 6 weeks ago. The whole order should have been delivered within 2 weeks (due to the coronavirus), called numerous times to be told every time ‘ they are expecting the order at the warehouse the following week’ called again to be told the same thing. Called the following week to then be told one the beds is out of stock! Was not told until I called them! No email update. Nothing. Got my refund on that bed as they asserted the other bed and two mattress are due that same week and will be delivered. Called for an update. Delivery slot booked between 9am-5pm that same weekend. Waited in all that day. Got until 4.30pm I called for an update to be spoken to in a disgusting manner by a colleague who told me basically the order will arrive when it arrives. Was completely shocked by his response. When I was told previously until 5pm. The colleague did not even let me explain the history of this order. He then told me he had to get off the phone. Could not believe the disgusting unprofessional call I had. Was so upset as we have two young children waiting for their beds! By 7pm the order finally came. Only to be two mattresses. The delivery man informed us the remaining bed was out of stock as well and we should have been told!!!!!!!!!! No communication nothing. Even when I called that same day at 4.30pm I was not told this. Utterly disgusted. So have now requested a refund for this. Will never ever shop at Hamseys again."

"Was sold a bed and mattress together. Once it arrived and I assembled it I discovered there was a 6 inch gap between the mattress and the bed frame. When I called to complain I was told that I should expect a gap to help change the sheets. Really is the most ridiculous thing I’ve ever heard. Really not happy at all. Buyer beware!"