Oliver Matthews 39-41 High Street, Potters Bar EN6 5AJ

"Honestly terrible service, the product itself is beautiful, firstly they are not organised at all they don’t even know how much I owe them, secondly they gave me the display product without any packaging to put in my car, it doesn’t even have bulbs and added the product was damaged, I had to deal with them and make a correct pricing rearrangement in order to get it and when I first ordered my product I had to wait 9 weeks which is ridiculous, I would’ve gotten a refund but due to the family’s excitement I couldn’t otherwise I advise anyone not to but from this shop."

"Absolutely stunning bespoke-made set of sofas. Brilliantly made and look beautiful. It took 17 weeks to be made, but this was only 1 week longer than they said it would be. Highly recommended, particularly if you need something custom"

"Visited the concession in grand designs and immediately loved the armchairs and sofa and the thousands of luxury material choices. Marc was very patient in my decision process. All the staff in store have been amazing and kept me in the loop on delivery and progress during the known long lead time. I also purchased my dining chairs when I visited the store in Potters Bar. Couldn’t be happier, would shop at Oliver Mathews again."

"We ordered a large dining table and chairs from Oliver Matthews after seeing it on display at their stand at the Grand Designs show earlier this year in London. We are very happy with the furniture and the quality is great. It was delivered and assembled in our home. The reason I haven’t given 5 stars is that we needed to chase them and the original delivery was delayed by a couple of months. Chasing them up was a hassle as their phone was constantly engaged. When we eventually received the table and chairs they were really high quality products and the delivery team assembled it all for us and removed the packaging too. Overall I would definitely shop with them again but would ask them to keep us updated and try and get the furniture to their customers in the timeframe originally promised."

"My wife and I purchased some beautiful furniture from Oliver Matthews in Potters Bar. Everything from initial selection through to delivery was first class and we are absolutely delighted with the quality of our new items. We will definitely be back for some other pieces. Many thanks to Marc and his team"