Questgates Ltd
Bridge Street, West Midlands, United Kingdom
About Questgates Ltd
Questgates Ltd is a reputable and established insurance agency located at 11a, The Wharf, THE WHARF in Bridge St, Birmingham, UK. Since our inception, we have been dedicated to providing exceptional insurance solutions to individuals and businesses across the United Kingdom. Our firm is committed to offering cutting-edge insurance services that are tailored to meet the unique needs of our clients, as we understand that every client's needs are different.
At Questgates Ltd, our team of experienced professionals is committed to delivering comprehensive insurance services that guarantee peace of mind to our clients. We take pride in our ability to provide innovative, practical and cost-effective solutions that help our clients manage the risks associated with their businesses and personal activities.
As a leading insurance agency in the UK, we offer a wide range of insurance solutions, including but not limited to; commercial property insurance, liability insurance, personal accident insurance, professional indemnity insurance, and much more. We work with top-rated insurance companies both locally and internationally to provide our clients with superior coverage options at competitive rates.
At Questgates Ltd, we understand that purchasing insurance can be a daunting process. That is why our team of experts is always available to guide our clients through every stage of the insurance process, from selecting the right coverage to filing a claim. Our team is dedicated to not just selling insurance, but providing dedicated support and customer service that our clients deserve.
With our location in Bridge St, Birmingham, our agency is a point of interest for individuals and businesses alike. We welcome clients from all backgrounds and industries, and we are committed to helping them meet their risk management goals. At Questgates Ltd, you can trust that your insurance needs are in capable hands. Contact us today to experience the difference that quality insurance solutions can make in your life.
11a, The Wharf, THE WHARF, Bridge St, Birmingham B1 2JS, United Kingdom
Opening hours of Questgates Ltd
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Questgates Ltd
"Our house suffered water damage due to a burst pipe in minus 10 degree weather while we were away for a few days which has flooded the whole house top to bottom. 4 months on and they have only just removed 2 ceilings and a bit of plaster off 2 walls when the whole house needs gutting, there is mould growing on the walls. We had to fight to get dehumidifiers put into the house 2 months after the initial flood. There is no organisation or processes visible in the company, we have not seen a schedule of work for the property and I believe that they do not have one, at this rate we may be lucky if we can get in the property within 12 months. We are having to pay all of the electric and gas bills still for the house as we were told to leave the heating on full from when the house flooded and for the dehumidifiers since when they were fitted, we have supplied questgate with the receipts for the gas, electric plus storage costs for what contents were salvageable totalling over £1400 each month."
"Absolutely useless! My experience is very similar to most of the reviews below. I have been waiting for some one to reply to me for a month. They are not responding and the claims handler is never available. The house after the water leak is absolutely destroyed."
"Unfortunately all the below bad reviews are true. Have been trying to sort a fire claim for a year with Questgates. Fire was no fault of my own which they agreed to but their lack of contact and passing you round their various employees who are never in the office is draining and hard work. No one seems to actually want to close a case and get the job done. How a big company like AxA have a relationship with Questgates with their poor performance and reviews is beyond me. Loss adjuster never attends the property and one minute they agree to work they’re going to do and the next they’re denying it and saying they’re not carrying it out. They seem to think it’s acceptable to provide different/lower spec items than what was at the house previously and think a house with no doors, and non working fire/smoke alarms and faulty heating is ‘habitable’. Alternative accommodation payments weren’t even provided the first month and each time they’ve been given since they’re late 90% of the time so having to pay my mortgage and bills (council tax, utilities etc that I’m not using but the workers (when they’re there) are) at a house I can’t live in and also rent payments elsewhere. The worse thing is the work would have been about 3 months maximum if they just got on with the work but apparently this is impossible. Even some of the work they have done is of substandard quality. Windows have had to be replaced multiple times due to incorrect installation, plastering has to be redone multiple times due to poor finish, decorating also poor and even items that weren’t ruined by the fire they’ve managed to ruin when at the house! Really just want to get back home but to a clean, completed home which appears to be something Questgates can’t achieve."
"If I could give a 0 star review I would. Been sat with a smashed window for nearly 8 months. How any insurance company can partner with QuestGates is beyond me. Any company that recommends this team should seriously push back & avoid at all costs. I would also encourage you to switch insurance providers if they force you to use QuestGuests as its an unprofessional & disgraceful move on their part."
"There is a strange cycle of one person taking a case and then disappearing and passing it to another person who you need to explain all from beginning and him/her promising to sort all out for you and then again disappearing and yet again passing the case to someone else who does exact same thing! First dealt with Janis, then Sarah Deane who after many promises disappeared, then Jack, then about 6-7 other people and now down to David which last told me he will contact me last week and yet nothing in 2 weeks."
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