Barker and Stonehouse

""I can't speak highly enough of the staff at this furniture store! My wife and I have visited several times over the past six months, and each time we've been blown away by the exceptional service we've received. The staff members are not only incredibly professional, but they're also some of the most helpful people we've ever had the pleasure of working with. When we finally decided to purchase a sofa set, the staff went above and beyond to ensure that we were completely satisfied with our purchase. They took the time to understand our needs and preferences, and provided us with plenty of options to choose from. They even helped us navigate the delivery and set-up process, making everything as seamless as possible. Overall, we're thrilled with our experience at this furniture store and would recommend it to anyone looking for quality furniture and exceptional customer service. Thanks to the amazing staff for making our furniture-buying experience so enjoyable!""

"Cavernous sofa retail space, interesting place to stop off wether or not you intend to purchase any furnishings. Enormous range of items selling at the top end of the price range. Also has an inviting looking in house coffee shop but put any money you were intending to spend on refreshment towards your sofa instead....their coffee's and smoothies are the worst I've ever come across."

"If I could put no stars I would. Fist time using barker and stonehouse Guildford and I would never use them again. We bought two products from them, a sofa (no problems) and a wardrobe. Firstly the wardrobe came and was lots missing (we paid for someone to come and build it) and the quality was poor (worse then ilea) after going into store to sort it out with Rachel (then the store manager) her customer service was great). We were told we could use the half put together wardrobe until the new one arrives or get rid of it. We kept it for the time being, got our new date for the wardrobe finally after lots of delays and only the outer shell was delivered. Still waiting for the inner part! The worse part is instead of keeping the old dismantled wardrobe taking up loads of room in our living room we got rid of it. Now are told by the new store manager (Ian) that we have to pay for the new wardrobe. I can honestly say this man does not care what we were told, does not come up with solutions just problems and has very poor customer service, how he ever got promoted I will never know. He should never be a store manager and will damage the reputation of that store. I never normally leave reviews but this store is beyond the expectations of what you would expect after paying quite a lot of money for the products."

"No! No and no! I do not advise you to choose them! I ordered a centrepiece candles holder, arrived damaged, and their options were: 1. Come and pick it up yourself (5 h away of my place) 2. Keep it damaged and will give you just a 25% discount( for a piece of junk that cannot be even repaired) 3. Sent back the item and you’ll get a refund. Obviously I went with the third option, sent the item back but so far I didn’t received a refund. Tried to get in contact with them numbers of times, no one will reply to emails, just if you call them and wait on the line… So, after my experience with their handling of the orders, I do not recommend to “get in business “ with them, also because the quality of the product was also rubbish!"