Macdonald New Blossoms Hotel

"It's in the centre of Chester. What more can you ask for! I don't understand why it's got the rating it has. Every encounter we had with the staff, during our 2 night stay, was professional and friendly. It's an old building and that adds to its charm. As for other comments about it being loud outside. It's the city centre. Everywhere was clean and tidy. I would definitely come again."

"Lovely, cosey room. Staff very friendly and helpful. Stayed at room 204. Shower really powerful and relaxing. Good TV and stand. Room very warm which was great but heating switch was broken when arrived so couldn't turn it down. The only issue."

"The location and main area of the hotel was nice. What really frustrated me is. I’ve been trying to call the hotel for over an hour to find the best place to park. We finally found a place to park temporarily while I ran into the hotel and whilst I was in the lobby, I started ringing reception as nobody was there and I just wanted to see if I was being ignored like probably a lot of other people or whether or not they’re really busy so whilst I’m standing by the door looking directly at reception ringing the phone yet again was left and answered when I approached the desk and said go to you must be really busy I’ve been trying to ring you for over an hour. The receptionist said yes, the phones been ringing off the hook to which point, I said I know I’ve stood in the lobby ringing you to see if you’re ignoring the phone or not The room was nice, better little bit uncomfortable , it really shocked me to find in the morning unfortunately that the mattresses had lots of different stains yellow stains all over it. As much as this is a convenient hotel for the location. I think improvements need to be made and customer service improved."

"Staff at reception were charming and helpful . Room was lovely, however the heating was not working. We informed reception and they immediately sent up an electrical heater. Breakfast was tasty and the service was excellent."

"The service was great when we checked in and when we had drinks in the evening in the bar. The staff were great, but at breakfast the next day there were hardly any staff we had to wait to just sit down, it seems staff would call in sick as it was a Sunday morning. All they need to do is let people sit themselves down for continental and then take room numbers when hot food is ordered."