A-Plan Insurance,

46 Poplar Road, Solihull B91 3AB

"No renewal documentation was supplied. Auto renewed 4 hrs prior to insurance period end for extortionate amount without being given the opportunity to look for alternative taking money out of my account without my consent. Called to complain, Insurance extended by a day, to look at renewal quote details, and I asked for an immediate refund until I had looked at options. Found cheaper but more comprehensive insurance elsewhere for less than half monthly cost. Phoned up to tell A-plan would not be continuing with them and asked them to cancel my direct debit. Also complained that despite over 6 hrs, elapsing money had still not been refunded to my account. Had to threaten with FCA before faster payment was actioned. Really poor experience."

"Struggled to get a decent price for my elderly mother's travel insurance, A-Plan were very professional in sorting out a policy at a cost better than the comparison sites."

"I've been using A-Plan Insurance for years . Very friendly staff . More than helpful to. It's nice to see someone face to face ,if need be . Highly recommended . First class . Best regards Steve Collett."

"Always a high quality service from the guys, it's very hard for me to find insurance for my van as I only use it for my dogs and I often travel to our home in france with them. A plan look after me superbly and are always on hand to help. Far superior service to online comparison sites."

"Would highly recommend A-Plan Solihull, fantastic customer service, I have dealt with 3 different members if their team and they all have been professional, knowledgeable and most importantly they saved me money and given me better policies than previous insurers. I have used them for home, landlord, van and business insurance."