Ford Medical Practice

"Dr Taiwo not properly assessing my baby because "he could hear him shouting from waiting room" and was "chatty" so couldn't be that sick. Only felt his throat for any swelling and didn't even attempt to check his tonsils. Temp spiked to 39° degrees last night and had to go a&e at 1am and didn't get seein till nearly 9am. My 23 month old had no sleep and sweated through his clothes due to high temp. Turns out he did have tonsillitis and could've been saved the trip to a&e if dr actually attempted proper assessment and didn't try and out it down to "viral". I am absolutely furious, this GP practice has gone madly down hill since COVID."

"Receptionist rolling they're eyes because my mum suggested getting a changing table in the toilets for the baby, just thought it was rude the fact they didn't even respond just rolled they're eyes."

"I have to give a star, so there it is. Waiting time is just wrong, morning/afternoon and evening. 42 mins on hold so far and 20 of those have been position 1. It's now 4:34pm. What is the point of a GP surgery nowadays? Had to battle in the past to get a referral over my heart after a heart specialist had told me to. Now I need to request a referral to get ready for an Op on my knee, again Just got through (as I'm typing) and have to make an app with GP at 8am. Wish me luck as I won't hold my breath."

"The waiting time to get through to the reception is shocking. 45mins is just unacceptable. I understand there's probably pressures on the receptionists but by the time my family member got through he was met with rudeness and hostility. I hope things can change as this GP practice isessential to the community as it has been for years."

"I recently visited your practice for an appointment with the nurse. On arrival at the practice I tried to book in and the machine said that I could not book in as I was to early for appointment. I proceeded to wait. The nurse came out and asked if any one was waiting for the nurse. I said that I was and she started telling me off for not booking in at the reception. I tried to explain that I was to early to no evail. Then on trying to enter the treatment room my wheelchair could not get through the door way. There was other small details like the attitude of the said nurse but I can't go on. The only redeeming thing was the new receptionist."