Westbrook Medical Centre 301-302 Westbrook Centre, Westbrook, Warrington WA5 8UF

"Been with the surgery 30 year & always get my jabs before traveling to India but have twice been fobbed off by staff on the phone & now first time ever traveling without em 31/01/23 TOTALLY UNACCEPTABLE"

"I guess many people only leave reviews following a negative experience (and such experiences are inevitable where there is heavy footfall - no matter where you go). They treated mum like a Queen in her old age, were lovely throughout dads cancer treatment, and I must say I’ve never had any issues at all. 5 stars from me."

"Since COVID Westbrook Medical Practice in Warrington service has gone appalling. I have sadly been off work for 4 months waiting for an operation. I need regular medication and monthly sick notes. They started with their online service only being available during opening hours and now March 2022 they are turning that off at ANYTIME of the day. Seemingly if too many people are ill it’s too much work for them. I have been sending regular emails as a way of getting repeat prescriptions but my emails today are being sent back undelivered. I rang the practice and was told to try again at 8am the next day, or go round with a note of my own! Seeing as I am not mobile, she suggested someone do it for me. Unbelievable poor customer service. When someone is not well the last thing they need is to be messed around. Sadly the COVID excuse for everything is wearing very thin. But I can see in GP practices it will be here to stay."

"Can't get through to the receptionist on the phone to make appointments as the lines are always too busy. Also can't go to the reception desk anymore to make an appointment due to Covid. So what's the point of sending me letters through the post asking me to come for a flu jab amongst other things when it's so difficult to attend the surgery in the first place. Also having to wait a month to get any kind of appointment is just ridiculous. Hope things are back to some kind of normality sometime next year to make life easier for patients again."

"My daughter rang up for some help for boyfriend as they both have covid. He was on day 8 and struggling. There advice, go to the walk in centre in widnes with covid (walk down 4 flight of stairs, drive, coughing and possibly spread the virus to others). No advice, no empathy, no reassurance. Doctors there are apparently good, but trying to get even a telephone consultation is a battle with their reception staff and more chance of plating fog. The receptionist was awful . As a result of no help from this surgery he got worse an ambulance had to be called and was taken to hospital, and is still very poorly. Thank god my daughter is with springfield medical centre, they gave great advice help and guidance. Try to be kind to patients, we understand your extremely busy at these hard times but when your advised to ring your gp you expect a little compassion."