Nuffield Health Chester, The Grosvenor Hospital Wrexham Road, Chester CH4 7QP

"Had upper eyelid surgery privately with mr jonathan adamswaite, he and all staff amazing from start to finish! And results amazing, so much cheaper than other private hospitals in the north west .... highly recommend"

"Just had to turn round half way to my blepharoplasty consultation coming from manchester which i had booked weeks ago as Ms A.Breahna just decided she won’t do the procedure on someone of my age (22) despite making my age crystal clear from the beginning. very disappointed and psyched myself up for nothing."

"This hospital is very poor in that it’s really difficult to get in contact with anyone. Either the main line number just rings and rings until the call is eventually cancelled. Or on the very rare occasion that you do get through( maybe 1 in 10 calls), you’re then directed to a department specific answer phone. It’s impossible to speak to someone to resolve a query about an appointment. I’ve also tried sending messages via the hospital online contact form and that went nowhere. Then when they eventually do call to book an appointment it’s first thing in the morning on the same day with 1 hours notice of the appointment time. It’s not good enough."

"I have experienced private medical insurance overseas and am sadly disappointed with private medical benefits in the UK and especially with the Nuffield hospital locally in Chester. Call answering is delayed; it’s a laborious process getting into a doctor and then the facilities are very average in comparison to even a third world country hospital like many I have used in South Africa which are vastly superior in my opinion. Their state of the art machinery; patient service and 5 star facilities are much better. I’m actually travelling back to them next year for treatment due to a lack of faith in the ones locally. Really sad."

"So today 16th september was in for a gastroscopy diagnosis, 22 weeks after gastric sleeve. Again must say all staff where utter amazing again, reception from when i arrived to be take to day care suite, reception checkin. Was checked in by Heather and Emily who checked all my details, got me into one of the sexy gowns they provide for you. Had my obs done and id bracelet fitted and then a canula inserted, explained what was next. Was then introduced to the other staff who where dealing with me in the op suite. Sedated me and explained the procedure. I came around back in my room, where Heather and Emily then rechecked my obs, all good, gave me a drink of water make sure i was ok, Emily was fantastic, she removed my canula with removing any arm hair too and i was allowed to dress an then escorted into main reception with a hot drink and then waited for my transport home. Amazing staff here at the Nuffield, so caring and professional, thank you."