ABM Taxis & Minibuses Vauxhall Road, Stourbridge DY8 1EX

"Pre book taxis for work using the app..no taxi! Chased them and said they're trying to find a driver even though I pre booked it at 8.30 on the morning for 5.15pm. Kept telling me they hadn't got my booking even though I was looking at the confirmation and the money had gone from my account. When I mentioned this their story changed and said they had a system error. Thanks ABM for making me late for work because I had to phone round trying to get a different taxi company to get me to work."

"I've used abm for 3 years they used to be very good but the last few months they have let me down time and time again the people on the switchboard have become very rude .I phoned for a taxi last night to take me home the operator said 15 minutes which was fine I waited outside talking to a friend after half hour had passed I phoned them back and was told he had been and gone I said I had been waiting outside and no taxi had arrived then he put the phone down on me will not use them again"

"Ordered a "puppy taxi" day before to take my dog to kennels. On the day nothing arrived so phoned again & told on its way. Taxi arrived not puppy taxi. Told to put blanket on seat. No help. No apology.Driver said if I wanted to to get out & order another taxi. Manner EXTREMELY rude. No conversation. Yet another lost customer looking at other reviews. Do you want the custom?"

"Booked a wheelchair taxi in advance with no advanced warning phoned at the pickup time to tell us they don't have one. Reading other reviews this is a common theme and the fact they don't respond to poor reviews means they don't really care."

"Disgusting service Saturday. We booked a minibus for 12.30pm for a wedding. Had not arrived by 12.40 so we called to say here in 8 to 12 minutes. No van by 12.50, rang again, said 5 minutes. Send a tracking link which showed the minibus dropping off customers miles away. Asked for 2 cars instead, not available apparently. Said they couldn't contact driver. In the end had to ring around for family to take us and we missed the ceremony of our childhood friend, a moment we will never get back. Staff were rude and unhelpful. Awful company."