Castle Cars
168 Wolverhampton Street, West Midlands, United Kingdom
About Castle Cars
Welcome to Castle Cars, located conveniently at 168 Wolverhampton St, Dudley DY1 3AH, United Kingdom. We are an airport transportation company that strives to provide our customers with the utmost in comfort, safety, and reliability. Our team of experienced drivers and well-maintained vehicles are at your service, 24/7.
Whether you are heading to the airport for a business trip or a vacation, our fleet of modern cars, minivans, and coaches are equipped to meet your needs. Our vehicles are equipped with air conditioning, comfortable seating, and ample luggage space to ensure a comfortable and stress-free journey to your destination.
At Castle Cars, we believe that safety always comes first. That's why all of our drivers are fully licensed, insured, and trained to provide you with a safe and secure ride to and from the airport. We also make sure that all of our vehicles are regularly checked and maintained to ensure that they are always in top condition.
As a point of interest in Dudley, we take pride in our exceptional customer service. We understand that travel plans can be stressful, and that's why our team is dedicated to making your trip as easy and comfortable as possible. We offer a range of services, including meet and greet, airport transfers, and more, to ensure that you have a stress-free travel experience.
So why not book your next journey with Castle Cars? We guarantee a reliable, safe, and comfortable ride every time. Contact us today to learn more about our services or to make a reservation.
Photos of Castle Cars
168 Wolverhampton St, Dudley DY1 3AH, United Kingdom
Reviews of Castle Cars
"Terrible! 45 mins late for work booked taxi for 8am at 7am then no taxi. Used most days so regular customer. Called base to find out if taxi on way. Told yes and hung up on me. Turned up at 8.50 after numerous phone calls and had to call a driver in the end. notdrivers seems to be the base!! No excuse for this behaviour seems umber us the way forward"
"We had a return airport transfer. The vehicle was very clean and cared for and the driver made the journey enjoyable with easy conversation. He was such a lovely guy. I wouldn’t hesitate to use this service again."
"Do not pay upfront using the app as they took £18.63 from me even though the estimate was £16 and a random £1 for god knows what. Taxi was 4 minutes away then randomly cancelled then the booking completely disappeared so no evidence of cancelled booking. I've tried emailing them to no avail and number on app isn't the right one so I now have to try my luck getting it back through the bank! Avoid at all costs unless you're paying with cash..."
"Really disappointed. Company seems to be going down hill. Use them nearly every day multiply times a day but in the last couple of months wait times and drivers attitudes have been an issue. Won’t be using again after a 30mins wait today, driver going to wrong pick up and then being over charged. Such a shame."
"Giving one star as that is the lowest possible rating, would happily give zero or even minus if it was an option. Called to book a taxi, the phone rang for a while but eventually answered, as it was new years eve though it was to be expected and entirely understandable. Booked a taxi and was told it would be with us in around 30 minutes. One hour later when we called back to see what time the taxi was due we were told it had already arrived and since nobody was there had left. I informed the person on the end of the phone that this was not the case as we had been waiting outside on the car park since calling to receive a sarcastic reply of "yeah I believe you" was offered another taxi which I said not to bother with as we would find someone else and then received a text with a booking confirmation. To avoid the driver having an unnecessary journey called them back to check, after 20 minutes of calling finally got an answer to be met with the words "hello mate" then in hushed tones "it's him again" before the phone went dead. I then called back again and after ringing out twice and then ringing for 1 minute and 43 seconds the phone was finally answered. I told them my booking number and before I could say anything further was told "yeah it's cancelled what do you want now?" My reply was that "I was double checking the taxi was cancelled as i received the confirmation number and did not want their driver to have a wasted journey, their reply "fine" with the phone then being hung up. I would advise all to most definitely avoid castle cars at all costs. Not bothering to turn up followed by a rude attitude, safe to say they will never be receiving any form of customer service award. Ended up calling fastline taxis who arrived within 10 minutes, called the phone on arrival to let us know he was there, though we were already walking towards the car at the time, friendly driver and good price. If you want a reliable taxi company then either fastline or for that matter anyone else, from now on my motto will be anyone but castle after this experience ."
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