Mascots Come to Play Parties

"Mascots Come to Play Parties were excellent. Claudia, the children's entertainer was fantastic, quirky and just brilliant with the kids! highly recommend!!"

"I contacted this company for my sons birthday party and needed a superhero mascots she was very attentive and helpful, but then don’t know what happened. We agreed spider nan and hulk for an hour on the agreed date, she said she will send me an invoice to pay deposit and the reminder paid cash to the mascots. I did not receive the invoice, I called messaged numerous time in the end she came back days after! Today when she called me she first claimed she sent me the invoice, I said I did not receive it and asked her to send it again whilst I’m on the phone so I can confirm (oblivious to her story lines) and then she said ow sorry our spider man staff member tested positive so it’s not happening, so here’s me thinking when was you planning informing me ???. I’m obviously now fuming as I was depending on her I just wanted to get formalities out the way! I’ve even put it on my invitations!! ( she was promising) Iv been on the look the whole day since I’ve spoken to her and due to time frame not available now. I obviously messaged and told her she was not professional and what she done was not acceptable and that she’s ruined my sons birthday. Instead of coming back and apologising she sent me paragraph after paragraph telling me, she could have offered hulk but she wouldn’t, that I ruined my sons birthday not her, that I was rude and dozen more unnecessary comments considering ALL SHE HAD TO DO WAS LET ME KNOW WHEN HER STAFF MEMBER TESTED POSITIVE! Why do I need to chase the company to be told actually not happening! We’re all humans and things can go wrong but what’s important with companies is the way they deal with it. Not acceptable! You’ll get far with this customer service of yours. Not mentioning she later deleted her message on what’s app (probably realised what she done) but I took a screen shot of it anyway! Good luck"

"Mascots were truly excellent. We had a party for my son 4th Birthday with outdoor soft play and an entertainer. Mascots were accommodating, approachable and very professional. I will definitely use again and highly recommend."

"Excellent service! After researching loads of companies online (i can be quite fussy) we hired the small soft play set up for our sons 1st birthday last week and we were so impressed. The soft play itself was amazing, the kids absolutely loved it and the adults all asked where it was from! Charlene was just amazing! She was friendly, professional and very responsive to any questions we had. She helped us arrange the best space for the soft play and was genuinely a really lovely person. We will be recommending to everyone we know and will be using your service again xxx"