YMCA Hawker

"This contains "The Pod" which is the nearest soft play to me, but it has always been difficult to find out when it is open to book a time to come. This is because doing parties is their priority. It is a small soft play which is dusty in some accessible areas. However my daughter enjoys it, especially now she is over 3, as there are tunnels she can go through into pods she can wave at me from. I've only been able to get early sessions e.g. 8.15am , 9am so the toilets are clean when we go. However they are designed for adults so unsurprisingly the hand washing gets messy. The only time we wanted something from the snack bar there was no one around so we went to a cafe further into Kingston afterwards to get food."

"The softplay is good and the kids had fun, but it was so dirty. They probably haven’t cleaned it since they opened."

"The Pod was really good fun for the kids. Probably the best softplay I have been to in terms of variety. However it lost points for cleanliness. The toilets were fairly revolting and the whole building has a grubby feel about it."

"Took my 19mo son. Greeted by a foul stench from open door of changing facility/disabled toilet. Nearly gagged. 3 or 4 ppl at desk didn’t seem bothered. Playroom had no air con, & absolutely no staff in control, kids basically running wild. The main area - 90% - looked ok, tunnels, obstacles, swings, bridges, nets, etc. Tiny corner allotted to young ‘uns was a few big cushions/obstacles & a sort of swing. The “Sensory Room”, (special needs & babies - 2yrs max.), was a dark sweat box with some toys, more cushiony obstacles, a teeny ball pond & a few pretty lights. Bigger kids often crashing in & out, completely ignoring age limit/needs of any1 else. Left after about 30 mins, back through the now less pungent & breezy reception that seemed 2 b prioritised over the kids/parents/reason it was there. On top of it all, next day my son was sick. As u may have figured by now, we won’t b returning."

"Why do they make it so difficult to book!? Took me a good 30 minutes with a baby wriggling on my lap just to try and book us in for a session! In the end i gave up and called the reception to ask if they could book me in but no! ‘Dont have access too our own booking system’. Given up and will be going somewhere else!"