Wren Kitchens

"From start to finish, our experience with Wren was easy and hassle free. Designers were always on hand to answer questions and help with the design process. Delivery was on time and everything was as it should be. We were missing on small item from the order but after using the very simple feature on the Wren app to reorder it free of charge, it turned up in less than a week. We used our own professional installers who also agreed the kitchen was built to a great standard and said it was straightforward to install."

"UPDATE: It's worth sharing that after our experience, our friends decided to go with Wren, too. Unfortunately, their experience was the polar opposite of ours. More than 15 weeks after a rushed installation - with parts for someone else's kitchen delivered to their home - they're still no closer to getting a catalogue of issues resolved. Had a great experience with Wren in Aintree. Initially, I was worried due to the mixed reviews and when you read some of the horror stories it puts you off - especially when you're parting with a fair chunk of cash. For those worrying (like I did) - don't. Everything went smoothly from the initial consultation, measuring up to the brilliant fitting by Wren's own fitter, Robert. We went for the pre-built units, so it took less time for everything to go in. Wren's fitter Robert ripped out the old kitchen and managed to finish within a week, including new tiles being fitted and a few extra power sockets added. Wren include the kitchen being ripped out and taken away in the price - as well as all the bits of rubbish from the new kitchen - included in the price, so just check that in-store as it saves such a headache. Word of warning, the pre-built units take up a LOT of space, so make sure you have the room to store them when they're delivered. Honestly, I am over the moon with how it all turned out. We now have our dream kitchen and there's not a single thing wrong with it - it's fantastic. Ignore those miserable people who moan over the slightest, insignificant thing. Our experience was faultless and the fitting was brilliant. Nothing was too much trouble for the tradesman, Robert (if you can request him, please do - he was ace)."

"Measured, but part of measurement missing so needed to be re measured, but still in correct. Poor design, faults came to light when being fitted. Top of range kitchen equivalent quality to lower grade units by other kitchen companies according to our 25yr+ experienced fitter. Some products arrived damaged. Mismatched oven and microwave sent. - waited 10 days before getting a response as to which we were keeping so no oven or micro for that time. Doors missing and due to be sent between 2 and 10 days...8 weeks later still waiting. Tower unit built and sent with 1 completely different door!! Finish decor panels don't do what they're supposed to do as not 'double sided' so finish not sleek. Aintree store manager and designer could not come to see all faults / problems as they are not insured to make visits to the home! Unsure why they couldn't come with a staff who measure if that's an issue..??!! Customer service wanting lots of photos to prove issues - again could have been quickly rectified with a visit. Hours spent on phone chasing up theses issues. Many calls ignored and not returned when trying to rectify issues. All in all AVOID BUYING A KITCHEN WITH WREN"

"Great service from Andrew, helped us to pick out our kitchen layout in 3D. Great advice and knowledge and very happy we chose Wrens."

"Design was good lots of missed points though when it came to fitting Poor quality wood split after 3-4 months of just cleaning the floor. Ovens are very slow sometimes, and the delivery people damaged our house when delivering also they left the main counter outside as they said they couldn't get it in and just drove away leaving me and my wife to put it in ourselves which we eventually managed. The The only good thing about all of this is the induction hob which is amazing to be fair. They haven't responded to any of our emails."