ScS - Sofas, Flooring & Furniture

"What a joke of a shop.Orderd a new 2 + 3 piece suite in September,was delivered in November. But was told by phone on the day that the two seater was badly damaged.They turned up and advised to get a replacement and use this one in meantime.But forgot the feet on one,so spent xmas with one settee perfect with feet one damaged without.I phoned today to see whats happening as its been 6 weeks without any update,was told by shop its coming this friday (3 days),my reply was when was we getting told it was coming in 3 days ?,then an argument with a female geordie sounding staff member ensued as she wierdly told me i said it was arriving friday?????.I replied i called to get an update and she continued to say i told them.Avoid this place its staff are a joke once order goes through."

"Orderd a sofa 4 months ago in July was told I would have it delivered on the 11th of October got a phone call to say delivery was late and it will be delivered on the 19th of October got rid of my old sofa on the 10th October so sitting on a hard garden chair till next week if it gets cancelled again I will be skiing for my money back quik taking my payment but slow at delivering"

"We have had 3 different dates for delivery of a suite that is fully paid for and every time on the day of delivery I have rung the store only to be told that it hasn’t been delivered to the store and so won’t get delivered and they’ll let me know when they get told. We have gotten rid of the old suite ready for the date of the first delivery which was for the end of August so we are having to make do without seating for everyone. When trying to cancel the order they now have a definite date for delivery WHAT A JOKE DO NOT ORDER FROM SCS"

"Very poor service ordered a suite last june 2021, delivered a damage one in november as of today 18th july 2022 still not received a replacement avoid this company at all costs extremely poor service. The reply below just another delay tactic. St helens branch has all our details so has your customers contact centre. Thursday 21st july last day, if not by 5pm the order is cancelled"

"TERRIBLE experience of customer service. Purchased the £250 insurance for my sofa and chairs that is 2 years old which cost me £2500. NEVER be fooled into the insurance! I had to pay £75 to have an engineer come out, despite having the insurance and the engineer declared that it is a manufacturing fault, however SCS are not willing to do anything. The mesh and suspension underneath the interior needs to be repaired causing the seat to lift. I have been offered a 40% voucher for another sofa from SCS in compensation of this fault of my 2 year old sofa. I am disgusted in the way I have been treated and I never would purchase from SCS again. Waste of money and waste of time"