Superdrug

"One of those shops that has everything you need, and things you didn't know you needed!!"

"Great shopping experience here. Always good deals on lots of items. Shop is always clean and tidy with friendly staff."

"What an absolutely awful pair of employees Superdrug Bramhall use on a Sunday. The staff member serving was rude beyond belief and created a scene in front of other shoppers. Her Manager Melissa was equally rude and didn’t appear to have any sort of control of her foul mouthed staff."

"Sharon and Melissa are both very helpful. Sharon always says hello and her version of customer service is so good and real 'old school excellence'. I commented on how nice she was and another customer turned to me and he said "you don't get service like that anymore, do you?" Sharon said "I always try to be super nice because you never know what people are going through and how they might want to see a smile" I felt like crying. Crying with emotion because my life is hard and a smile means the world to me. Thank you Sharon. Shame you can't go to head office and train other Superdrug teams how to deliver exceptional service. I won't be going to another store. I don't live near but I will detour here."

"I walked into Superdrug after work hoping to get a few things and I bought a spray that said on the price £3.98 they were some of the same different smelling ones at £5.99 but I got the other one because I thought it was cheaper. However when I got to the checkout they charged me £5.99 so I questioned myself and went back to check and it definitely said £3.98 so I told them at the checkout so no one else would get confused and the staff confirmed it so they got the manager who came storming over screaming “there’s no new price it’s £5.99” she went and checked and then told me that the £3.98 started from tomorrow very abruptly and rudely. She did offer me a refund but it wasn’t about the price it was so no one else got confused it’s just the principle. If the manager was polite and apologetic about it then I wouldn’t be so annoyed but the way i was spoken to by this manager was disgusting the customer service from her was awful and I’ll make sure to tell everyone that. Disappointing considering I work near there and go in there nearly every day. This manger needs a serious talking too."