Kooltrade

"Staff here are fantastic. Very friendly bunch."

"Very disappointed with this company. Sold me a part for our baby 4mums baby rocker and when it arrived wouldn't fit, turns out I needed another £12 part that I had to reorder. My point being why didnt they tell me at the point of ordering? They offered a refund on the original £12 part, which I agreed to, if I sent it back and had to pay the £5 postage to return it. My point is they should pay the postage for supplying me with a part that wouldnt fit and not being knowledgeable with the parts. Terrible customer care."

"Had a faulty stroller, which can be quite distressing as you don't want to be without one for your toddler for long. They fixed it promptly without charging anything for collection and delivery. Great communication, friendly customer service and quick turnaround. They even rang and emailed me for updates. Thank you!"

"Great service. Our product became faulty. My email was responded to very quickly and product was replaced in less than a week of my 1st email. Would definitely recommend this company as peace of mind for after care of your product."

"My 6 month old son was stuck in a faulty baby jogger car seat whilst in Austria. The customer service ladies at kool trade were so unhelpful and rude (hung up on me!) and took zero responsibility even though they sold me the item via Amazon. They were happy to sell the product overseas, but will not help as we are abroad, with no car seat and no option but to travel back to uk without buying a new seat. I have been left with no solution. I asked to speak to the boss, but was refused. Such disgusting service considering the severity of the situation with my baby stuck in the seat- the potential problems are in imaginable! I will wait for a solution, but I don't expect one from kool trade."