M&S Simply Food

"I was really disappointed with the service we received from a man called Monzu. He was very rude. We had to repeat our order 4 times, no smile, no apologies for not being about to hear. Then he made a really horrible drink of hot chocolate for my daughter, we had to throw it away! This is the first time an M&S staff member has been horribly rude in all the years we've been going to your cafe...... People like this need to be reprimanded or suspended due to lack of people skills."

"The food hall is fine but the cafe is extremely poor unsure of opening times but when you refused to warm toastie sandwiches at 2.10 then refuse to do coffee at 2.30 and then declare we are closing at 2.50 I just wouldn’t bother and the staff match the poor experience"

"Prices are above average. The main let down however, is the Cafeteria as the quality of the Mocha and the Gingerbread Latte (the ones that I have tried so far) were very scarce, in fact were too aqueous and burnt coffe beans tastes. Furthermore, It does not have fresh common backery items such as Brioche. P.S. had to throw the drinks that I have ordered as it was not possible to drink them."

"Saturday morning and not busy, yet waited nearly twenty minutes for two coffees. Staff need better training as it would have been helpful to explain and apologise for the wait, even perhaps offer a voucher or something. Meanwhile lots of dirty tables inside and outside, that needed clearing away and a wipe down."

"Ok, it's busy and a little more expensive but from my experience it's one of the best hospital cafes I've used. Food was well heated and the salad very fresh. A great break after a very stressful visit and a long journey home."