Tesco Express 176-180 West End Lane, London NW6 1SG

"Went in on Tuesday, picked up two packs of ham. That was all. On Thursday I pull them out of the fridge, one pack is cracked, the other has a piece of meat trapped in the seal which means it has never been sealed and is likely gone off. I take the pack with trapped meat back to the store, not the other one since I can not prove I didn't break it. Store refuses to swap the packet even though it clearly was their manufacturing error that a piece of meat caused the pack not to be sealed. It was a Tesco's own product. They claimed I don't have the receipt so they can not take it. This is ridiculous. It's not like they can resell it - it was not sealed! If it didn't have the Tesco brand on it, I would not be annoyed but refusing to refund or swap their own product is ridiculous. There are so many supermarkets on the high street that I will not be going again."

"Im new here as working nights close by, They have plenty of fresh food etc.. my only complaint is The Security guard has followed me on 3 mornings despite me being in work uniform. Really Puts me off going in there."

"This what I experienced in this store was a pure nightmare. They have a broken self checkout machine in there which does not give receipt. ( For at least a month now) I ofcourse scanned all my products and paid but when I came to the gates it started bipping. I instantly backed off and asked for help. One young blond lady did not know how to look in the machine for the products and instead of asking for help she I instantly became horrendously rude and occured me of stealing!. I could not believe it!. Then her " manager came who also quickly became very rude and told me I tried to steal too. I became shaky and could not focus ...that's how much they made me stressed. There were people around looking at whole situation thinnking I stole too. I had to open my banking app ( thank god I managed to remind myself I have my phone with me I. This hole stress) and two ladies suddenly were very surprised when I showed them my payment on my bank app. Yet ..they continued to be very rude and disrespectful and did not even apologised. I did ask for the name of the manager and she just walked off while I was speaking to her and refused to give me any. When I approached the security he also was rude and informed me he does not know the name of the manager ( how is that even possible?) I had to go back to the till and insist to the staff to give me her name, saying I know my rights and I have a right to know it. Eventually they gave me one. Thi was was horrendous and very traumatic experience for me .. and when I contacted Tesco complaint Facebook address they took the details and said they will not give me any feedback...and thats about it. I find it infuriating and I will take it further for sure!"

"I’ve been a regular customer for years and have really taken to vanny he is amazing with customer service also the first to help and smile always working hard happily very kind to children , very great part off your team he’s a diamond Thankyou vanny"

"dirty, filth-ridden, unsanitary, store, rude and angry staff, someone needs to explain to these supermarkets that they are in the service industry and need to train their staff correctly and make sure they are actually behaving in a civil, polite and respectful manner towards the public."