D&R Sharp Chemist

"Well this has now been taken over by pickfords and what can I say My elderly mother phones religiously ever month to order her tablets for delivery as she can’t walk. She spoke to someone on the phone to be told that they can’t get her main tablet and that it would be here the day after. So as my mum can’t go anywhere she’s been in all day, she called to see if they would be coming as it’s her last tablet tomorrow and to explain to them that she would be out at an appointment tomorrow….so fast forward a few hours and the tablets haven’t arrived! So I’ve told he to call the chemist which after 27 times I presume they’ve turned the ringer off the phone. At this point my mum is saying that she just won’t take her tablets anymore…we all know they can get grumpy! Hehe. So I’ve had to come from a job to get to the chemist before they shut to get them and they were actually all bagged up and just sitting there. Absolutely appalling especially when the elderly rely on the delivery service. I thought customer service wasn’t good before….it’s even worse now!"

"Arrived into an empty shop with 3 Staff behind the counter. The door bell announced my arrival but no-one acknowledged my presence. If they were busy they should have had the courtesy to at least say they’d be with me asap. I am fully aware that they will have prescriptions to fulfil and other essential work to complete so I waited patiently for a considerable time listening to their inane conversation about their Christmas working rota (it is only April). They continued for some time (you may be interested to know that at least one of them has got Christmas off). It felt as though I was invisible even though one staff member kept looking at me and more to the point, ignoring me. I was eventually served but am extremely dissatisfied (but relieved that at least one of the staff will be getting a break over the festive period) I arrived home and immediately changed my nominated pharmacy. Service and customer/patient consideration has deteriorated of late."

"I had a very very bad customer service today with this pharmacy. I feel it was actually racial discrimination. I was their 1st customer this morning, only not to be seen standing in there for 7 minutes ,(invisible) while they all chat away, 5 of them. Until a next customer came and straight away being served before me. No apology what so ever, only to be asked can I help you then. I was so angry, that I went to the Surgery to have me transferred to another pharmacy. Very poor customer service. Really, in this day and age. Pride Sumbachundu"

"Absolutely 5 star customer service from a lovely young technician who's name I do believe was Chelsea? Went above and beyond to help me with my questions. Her advice was very much appreciated, such an all round great person to have working for this company."

"Worst customer service I’ve ever experienced. I think they need to look at who they are employing at this place. The short lady with the blonde hair on reception is so rude, disgusting the way she speaks to people. Lost my custom won’t be setting foot back in this pharmacy."