Tesco Express 224-226 Portobello Road, London W11 1LJ

"I usually shop here 2 or 3 times a week, but lately the checkouts are closed. So if you don't want to use the self checkout, there's a long queue for the counter which is difficult to use if you have a lot of shopping. I will be avoiding shopping here"

"They constantly screw up Tesco Whoosh deliveries. I'm often having missing items. Also their phone number doesn't work."

"This is a review about this Tesco as a Evri Parcelshop Partner and the refusal to accept a medium sized parcel despite being clearly listed as a drop off point. I will only state facts to illustrate the lack of ownership/accountability and customer service before describing my thoughts on the issue. [The facts] I went to drop off a prepaid Evri return (medium sized parcel) and was told by Carole that they could not accept it as it was too heavy. She did not even attempt to lift the package. She then went on to explain that the Evri driver refuses to take 'larger' packages. I explained that i dropped off 2 pkgs similar sized 2 weeks ago and there was no issue, but she went on to explain that the current driver refuses because the truck cannot be parked in front of the store. I pointed to the shopping carts and said last time i put them in the shopping cart so that the box could be rolled out, but she declined. I went on to explain that it was not my issue, Evri and Tesco entered into a partnership and that they are listed as an Evri Parcelshop and therefore obligated to accept the package, to which she told me that they are not obligated to take packages. There are also no stated limit to the size of the parcel they will accept detailed anywhere. She ultimately refused to accept the parcel. I have tried for 3 weeks to wait for Evri home collection but they have not made any attempts - my Ring doorbell is the evidence hence my attempt at drop off. Also other Tescos also refuse or run out of the blue tracking barcodes to confirm the dropoff, so issues abound all around. [The opinion] This is just not good customer service and just passing the buck on a problem that Tesco needs to address with the Evri driver/Evri management. They have clearly entered into a contractual relationship but are allowing an Evri driver to be lazy and only take small packages. Then in turn they are just stepping back and say it's not their problem - which is the essence of poor customer service. I have since contacted Evri to report the situation with their uncooperative driver but this really should be for Tesco to do as they are not servicing their customers as long as they are listed as a EVRI parcelshop. To be fair, Carole seemed to understand at the end and apologised - but this is still lacking accountability and customer service as the customer was left with no solution."

"In the past, this store has put up a lovely Christmas tree but this year it's a horrible cardboard one ! I hope they reconsider and put up a nice Christmas tree."

"Although aisles are narrow, it's quite a large spacious store. Not at all overstocked. There is self-checkout or Cashier. Very few self- checkouts were available. Quite a few checkouts saying 'out-of- order'. .Very helpful alert Security at the door. Doors automatically open entering and leaving."