Lidl Unit 5 Hayes Road, Hounslow, Southall UB2 5LN

"I recently visited the Lidl shop located just a 5-minute walk away from other grocery stores like Tesco Extra. The store is bigger than most inner London Lidl stores and has almost the same kind of products available, but with more quantities. I found the location to be convenient, although the overall road might not be that walk-friendly due to traffic lights, road maintenance, and narrow paths. One of the downsides of my shopping experience was the long queue at the self-checkout, which took me about 10 minutes with four people in front of me. However, this was mainly due to the payment machine not being user-friendly enough, and people had to get manual support from the staff to finish their checkout. Overall, I would give this Lidl shop a four-star rating. The store is conveniently located, and its size and variety of products are impressive. However, the long queue at the self-checkout can be a frustrating experience, especially when the payment machine is not user-friendly enough."

"This store is filthy, spillages left to fester on the floor for what looks like days. Makes the shop look unhygienic not what you want when shopping for food, food in the fridge’s out of date some things out of date by a week. Shelves always empty, lots of things have wrong price tickets or no prices at all, I would avoid this shop like the plague if I were you."

"Perhaps we just came at a bad time, but the shop was a bit of a mess. Granted it had the usual value range of pretty decent products and the staff appeared friendly enough. The shop was not that busy compared to some other local branches of the chain, but we needed to wait some time to be served. Also so much mess was lying around on the floor and things blocking the corridors, such that nobody who was ina wheelchair would be able to get around. A great range of products at a decent price, helpful staff, but the rest of the shop is a bit of a mess."

"I like this Lidl, it's cleaner (than others) and one can normally find parking with ease during the week. The only negative about this Lidl is that their baking section is very much lacking. You can hardly ever find croissants, doughnuts and Brownies. Not only on the shelves, but even when the shelves are bare, nothing is being baked in the ovens, either. Which isn't ideal, as one then has to go elsewhere to complete one's shop. Please could you do something about the baking section?"

"Your employee Maya was truly nice and amazing to me this evening! She was alone and having to deal with many customers at the same time, helping with self checking out and the till. She was so helpful and so nice, always smiling. Ans when I was about to tell her this, another lady said exactly the same thing. As many stars available as I would have to rate her, I would truly give her. Congratulations Maya! Your supervisor needs to reward you."